Anna Plummer Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Multistate Tax Management: Meticulously process taxes for both the US and Canada, ensuring compliance with regional regulations.
• Year-End Audit: Conduct thorough audits and process year-end procedures for both US and Canadian payroll.
• Support to Payroll Manager: Provide invaluable support to the Payroll Manager in various tasks and responsibilities.
• Team Leadership: Provide leadership to a team of three employees, fostering a collaborative and productive work environment.
• Training Expertise: Actively train new payroll administrators in best practices and procedures.
• Customer Engagement: Front line of customer service, effectively handling calls and emails from our field personnel, addressing their inquiries promptly and professionally.

Houston, Texas Area

• Large-Scale Payroll Processing: Played a crucial role in assisting with the biweekly and monthly in-house payroll processing for a substantial workforce of 17,000 Harris County employees, including educators, members.
• Garnishment Management: Effectively handled the entire garnishment process, including entry, maintenance, and termination notices for court-ordered child support, bankruptcy cases, student loans, and IRS levies.
• Compensation and Vacation Pay: Accurately calculated and processed compensation and final vacation pay for terminated employees, ensuring they received their entitled benefits promptly.
• Bank Kick Out Report Corrections: Took responsibility for processing corrections related to bank kick-out report files, ensuring the accuracy and integrity of financial transactions.
• Off-Cycle Manual Checks: Processed, printed, and distributed an average of 40 off-cycle manual checks per pay period, addressing unforeseen payment needs efficiently.
• Data Entry Audit: Conducted meticulous audits of data entry for new hires, terminations, and other personnel changes, minimizing errors and maintaining data accuracy.

Houston, Texas Area

• Reviewed and reconciled an average of 50 import files with up to 200 employees each on weekly union payroll
• Handled the research, processing and distribution of manual checks at time in excess of 200 per day
• Sort and distribute paper and electronic payroll reports to 85 contract managers
• Process historical edits into payroll time system and calculate retroactive pay where applicable
• Download payroll previews and final payroll reports timely for use by processors and management
• Manage shared mailbox and respond efficiently to resolve issues and reduce workload amongst my colleagues

• Fielded phone calls as the front line customer service support
• Restructured filing system for efficiency
• Scheduled outgoing assignments to available drivers
• Maintained Accounts Payable/Receivable using accounting software to record, store, and analyze information.
• Audited systems against source documents to ensure accuracy and proper coding.

• Serviced customers’ needs
• Served as active manager on duty
• Provided support and assistance to sister stores as needed
• Handled customer inquiries and resolve complaints
• Accountable for safe and clean working environment
• In charge of administrative closing duties