- Built the research processes in the company from the ground up: research panel, research repository, research templates, participant recruiting etc.- Planned and executed research projects using a wide variety of qualitative methods and a subset of quantitative methods. Research led to the improvement of user experience with Selectel Terraform provider, 1C cloud services, security port scanner etc- Launched Selectel.Insights - an annual wide-scale survey measuring customer satisfaction- Collaborated with the product and design teams to identify research areas- Educated and supported the product and design teams in setting up their own research actions- Managed a small UX Research team consisting of a Junior UX Researcher and a ResearchOps specialist.

- Providing assessment and feedback to the students enrolled in the UX analytics online course

- Worked with cross-disciplinary product teams to increase the understanding of the users' needs and identify the opportunities for improving the developer experience.- Planned and employed mixed-method research on highly technical users including user interviews, diary studies, usability testing, surveys.- Improved internal research processes and guidelines- Advocated for user research in the company

- Conducted market research on the Russian outbound tourism market.- Worked with Tourism Boards to facilitate their promotion on the Russian market- Communicated with media, distributed press-releases, follow up publications- Organized press-tours and press-conferences

- Carried out media landscape research for target markets