Anna Prince (Ricci) Email & Phone Number

St. Louis, MO, US

- Led a Customer Success Team of 35 people, maintaining and exceeding targets in CSAT, Productivity, and Quality Assurance through coaching team leads to drive results. - Leadership Coaching: Coached a group of 3 Team Leads to become strong leaders that impact results through coaching their teams.- Implemented Core Competencies: Led the implementation of.

- Established a Specialized Retention Team: Formed and led a dedicated team of 5 specialists focused on customer retention, successfully saving an average of 20% of customers requesting to cancel their subscription.- Achieved High Customer Satisfaction: Coached and managed a team of 10 specialists, driving an average CSAT score of 92%, demonstrating.

-Led a team of sales representatives to deliver exceptional service and achieve an increase in revenue-Developed and implemented strategies to improve customer satisfaction and loyalty, resulting in an increase in customer retention-Identified and resolved escalated customer service issues and concerns in a timely and effective manner, maintaining a.

- Leading a sales team to meet and exceed KPIs. - Engaging employees and creating a positive work environment. - Innovative and creative thinking to incite change and achieve results

Assisted in overseeing store operations, managing a team, and ensuring a great customer experience for AT&T customersCollaborated with the store manager to manage all aspects of a retail store's daily operationProvided support in merchandising, product launches, and exceeding sales objectivesUtilized retail knowledge and leadership abilities to ensure.

Uncovered customer needs, negotiated sales, recommended personalized solutionsResolved concerns and educated customers for a positive experienceBecame an expert on AT&T's products, providing technical and business solutions to customers and assisting with product adoption and optimization

Cape Girardeau, MO

Created and led a team of 23 independent contractors for Cape and Crown Co, a children's party entertainment businessCoordinated and communicated with clients to ensure successful event planning and executionManaged social media pages and ads on Facebook, Google, and Yelp to increase brand visibility and drive salesDesigned marketing materials using Canva.

Various Locations

Ensure customer satisfaction through making them feel welcome, serving their table in an efficient and friendly manner, working alongside the kitchen and bartending staff, and earning an overall average of 25% tips.

Greater Nashville Area, TN

Greater Nashville Area, TN

Bachelor Of Arts - Ba, Theatre/Theater

Activities and Societies: Alpha Psi Omega

Project Management