• Liaison for IT and business – key resource for consultations on all projects and manage relationship• Project Manager – Manage operational projects, project plans, complete use case analysis and engage, collaborate, and coordinate with business, developers, engineers, external IT resources, consultants, and vendors• Develop business cases for projects that deliver new and improved business capabilities and cost savings - lead requirement gathering sessions with key stakeholders, prepare financial analysis and proposal presentations• Key role in launching portfolio project slated to improve operational efficiency and save division $500k annually • Appointed to recover numerous struggling projects and lead them to successful implementation • Increased and improved operational efficiency and end user experience by leading project for automating and streamlining data provisioning, reducing from 2+ weeks to 30 minutes – aligning with a key enterprise initiative• Coordinate high severity incidents for mission critical applications and ensure timely and sustainable resolution • Design and maintain detailed HR Systems architecture maps and other business IT process maps• Contributed to Talent Retention and Acquisition strategy for company IT departments

• Implemented new HRIS system for 50 branches in 12 states, 3,000 PEO clients and associated 100k employees• Partnered with stakeholders to develop requirements, process & solution definitions, and user acceptance testing• Developed technical and process documentation based on gathered requirements• Led development and presentation of in person & online system end-user training for branch management and staff• Created SharePoint site for training materials, training videos, and reference documentation to support successful implementation • Change management – facilitated impact analysis and gathered requirements for system enhancements • Provided comprehensive system technical support • Performed data analysis and designing and executing test plans on new system enhancements

• Project and Change Management – Implemented new HCM modules, customizations, and feature enhancements• Developed phase II project plan with leaders, current and future state process maps, and timeline within scope• Led cross-functional team to create advanced HCM business solutions and coordinated project status meetings• HRIS Crisis Manager role and Liaison with Payroll, Finance/Budgeting, and IS departments• Evaluated and researched applications to improve business-critical HRIS environments based on needs analyses • Designed and created process workflows in HCM system and in department SharePoint sites• Vendor and Contract Management – Primary contact with Ultimate Software & other HR software vendors• Submitted and tracked all modifications and enhancements internally and with outside vendors• Responsible and accountable for HR SharePoint sites, Excel and COGNOS Reporting, Systems Security, UltiPro HCM and Time Management, Applicant Tracking, FSSO, HRIS Web Services, File Import/Export interfaces

• Project Managed department SharePoint implementation, developed HR site architecture and site design• Project Coordination of new HCM solution implementation, managed scope, tasks, and deliverables • Facilitated current state and future state mapping and requirements gathering with stakeholders• Increased Employee and Manager Self Service and reached a savings of 1600+ process hours• Analyzed, designed, configured, and maintained company HR Information Systems • Implemented standardized process for SQL report creation and modification, data management, systems security• COGNOS report creation and automation with Query Studio, Report Studio, and performed data mining• Managed role based security for HCM solutions and department SharePoint site collection

• Provided customer service and support in a call center for approximately 15K employees and community partners throughout the state with hardware/software/network problems• Evaluated and analyzed issues relating to the network and a variety of applications and operating systems• Conducted formal and informal training for customers and new staff on policies and procedures• Completed training for ITIL Help Desk Analyst certification & Introduction to Project Management

• Supported settings and maintenance for our Active Directory, Group Policy, network, and printers• Coordinated in teams regularly on projects impacting end users• Tested new software and hardware options for compatibility in a lab setting before implementation• Designed and created computer images for business and supplied field technicians with latest patches

• Planned, led, and implemented building wide network rewiring project for end users• Supported network, software, and computer technologies and attained supporting MS certifications

• Assisted customers with various financial transactions and inquiries• Balanced cash drawers at ends of shifts, calculated and verified daily transactions• Trained new staff on credit union policies, procedures, and information systems as needed