Anna Pugh Email & Phone Number

Kaysville, Utah, United States

Layton, Utah, United States

- Monitor the software support mailbox- Answer support questions received via the telephone hotline- Provide support for a variety of applications- Provide software support to over 3,000 employees at 10+ Nucor Buildings Group locations as well as external builders- Utilize Microsoft SQL Server Management Studio for troubleshooting data issues- Enlist help from the development team when necessary- Utilize SysAid software for managing support tickets- Create knowledge base articles in SysAid for known support issues and fixes- Communicate with frontline teammates, developers, local IT, and other team members about support issues- Coordinate cross-training opportunities with other software support team members- Assist with multiple domain migrations at within Nucor

Eufaula, Al

- Monitor Helpdesk phone calls and emails- Provide desktop support and troubleshoot a multitude of hardware and software issues- Provide support for offsite sales teammates as well as hardware technicians at other ABC locations- Troubleshoot sales tools software issues for employees and builders- Assist with installation of MaaS360 on mobile devices- On call one weekend every 6 weeks

Eufaula, Al

- Provide desktop support and troubleshoot a multitude of hardware and software issues- Create network and email accounts for new users using Active Directory and Microsoft Exchange- Set up new computers with company-approved software to meet American Buildings specifications- On call one weekend every 6 weeks- Assist with multiple domain migrations at American Buildings and sister companies

Eufaula, Al

- Maintain the CEO’s calendar and schedule- Make travel arrangements (flights, hotels, rental cars, etc.)- Schedule meetings and conference calls- Prepare correspondence and inter-department communication- Maintain employee records- Troubleshoot computer issues

Eufaula, Al

- Prepare and send mailings to agents and dealers- Responsible for agent and dealer relations- Run monthly reports in Excel and Access- Create reports and queries in Access- Responsible for maintaining state, lender, and insurer compliance on the contracts- Design and order contracts and brochures- Log and code incoming contracts- Data entry of new contracts- Troubleshoot various hardware and software issues- Coordinate with external IT to solve computer network issues- Take dictation- Process cancellation paperwork and provide cancellation quotes

Eufaula, Al

- Create new customer accounts after verifying credit status- Sell and activate mobile phones- Review and edit customer accounts- Troubleshoot mobile phones and equipment

Eufaula, Al

- Prepare and witness legal documents- Prepare and send confidential correspondence- Prepare intake paperwork for new clients- Retrieve information and documentation from the probate office- Legal research at the probate office- Maintain confidential client records- Write checks and make bank deposits- Take dictation

B.S., Applied Computer Science, Summa Cum Laude

- Graduated with honors, Summa Cum Laude - C++, Java, Visual Basic, and SQL - Networking, Security, and Operating Systems - Marketing.

Associate Of Science, Office Administration, Magna Cum Laude

- Graduated with honors, Magna Cum Laude - Word Processing, Business Communications - Office Procedures, Records Management - Payroll.

Associate Of Science, General Studies, Magna Cum Laude

Diploma, Honors Graduate

Activities and Societies: FFA, yearbook, band Graduated with honors