Anna Pugh Email & Phone Number

United Kingdom

• Responsibilities
• Assist with the Key Account Managers for costings, quotes and credit terms
• Put in place a process for new customer contracts, to include legal department
• Full and documented implementation programme for new business
• Post business implementation follow up process
• Set up new business in all STOK IT systems

Evesham

• Main Duties / Responsibilities:
• Direct team management of Customer Services staff operating out of Eveshamo Responsible for training requirements of the team and ensuring that adequate induction processes are followed o Responsible for team.
• Responsible for the agreeing, recording, and management of holidays in the team, including ensuring that all activities are adequately covered within the team
• Able to cover the standard activities in the customer services team where required
• Responsible for ensuring that all team members have adequate knowledge for answering and forwarding phone calls that come through – since the main service numbers are managed through Evesham
• Responsible, along with other operational managers at Evesham, for management of out of hours activities

Hartlebury, Worcester

Working with a team of 4 internal staff focusing on sports projects in conjunction with five external Sales Account Managers whilst working in partnership with our premier contractors to ensure a positive customer experience. Maintaining a high degree of professionalism, integrity and accuracy with due attention to product knowledge, services, exceeding.

Hartlebury, Worcester

• To ensure we exceed our customer expectations in delivering their goods on time and in good quality.
• Managing a team of 15 Customer Service staff and 4 Receptionists.
• Prioritizing the department workload according to the available resource.
• Compiling weekly key performance indicator figures for head office, setting targets for individuals and the team.
• Daily coaching of staff to improve knowledge and performance and establish individual training requirements.
• Fortnightly debriefs with staff.

Education record

Education record