Anna Rand Email & Phone Number

Cheltenham, England, United Kingdom

As an Assistant Manager at Costa Coffee, I focus on creating great customer experiences while balancing my university studies. This part-time position allows me to develop valuable skills in people leadership, customer service, and effective issue handling in a fast-paced environment.Key Responsibilities:Team Leadership: Guide and support a diverse team to meet daily goals, encouraging teamwork and personal development.Customer Service: Strive to make every customer interaction positive by ensuring high service standards and addressing customer needs.Issue Resolution: Handle customer complaints and operational challenges calmly and effectively, ensuring a satisfactory experience for everyone.

Bidford-On-Avon, England, United Kingdom

Evesham, England, United Kingdom

As a volunteer with Interact Charity Group, I contributed to the charity efforts while developing key skills in public speaking and event planning.Public Speaking: Represent the organisation at events, delivering engaging presentations to raise awareness.Event Planning: Assist in organising charity events and outreach activities.

Undergraduate, Creative Writing

Activities and Societies: Poetry Tennis As a Creative Writing undergraduate, I have honed my skills in critical analysis, storytelling.

A-Level, English Literature, English Language And Film Studies, A,A,B (Epq B)

Activities and Societies: Interact Charity Tennis Studied A-Levels in English Literature, English Language and Film Studies achieving.

Gcse

Achieved: 7 x Grade 9's/A* 2 x Grade 8's/A* 2 x Grade 7's/A