Schedules, plans, and dispatches Damage Prevention field assets in response to excavation activity. Monitors risk model output for locate requests and takes appropriate action. Actions include, but are not limited to, dispatching assets for stand by on critical assets, difficult locate assistance, and proactive patrolling.

• Coordinate emergency response to gas related incidents, normally involving emergency services personnel, multiple crews, supervision and other support resources.• Take responsibility for the dispatch operation for periods outside of the core business hours; answers questions and provides guidance to other personnel as needed.• Take direction from Senior Specialist, Operations Dispatch.• Prioritize emergency and planned work, determines the appropriate response and dispatches resources via the Computer Aided Dispatch (CAD) systems to ensure safety and efficiency.• Collaborate with the multiple call centers to set order execution levels and with the employees in the field to recommend appropriate resources/personnel to respond to high order counts and/or emergency situations.• Serve as liaison between customers and field personnel to coordinate access problems and/or emergency situations.• Direct Dispatch Assistants and Dispatch Clerks in the performance of their daily duties and responsibilities.

Customer service & satisfaction Leadership & teamwork abilities

Information research Time management Independent studyData analysis