An accomplished industry professional with extensive experience within the workers compensation industry, my passion is to work collaboratively with key stakeholders for sustainable outcomes, keeping all parties at the heart of the picture. Ensuring a pragmatic approach is taken to build authentic relationships.
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Claims Operation LeadIcare Nsw Feb 2023 - PresentSydney/NewcastleA varied role that has allowed me to focus on the following skills based on business priorities: - Monitor and track compliance with contractual terms and conditions.- Monitor contractual performance and implement strategies to uplift performance. - Coordinate with cross-functional teams to identify root causes and implement effective solutions and ensure milestones are met. - Develop and implement new processes and associated collateral. - Maintain detailed records of issues and solutions for future reference.- Communicate project status, risks, and issues to stakeholders. - Facilitate regular meetings ensuring all key stakeholders are informed and engaged.- Identify opportunities for process improvements and implement best practices.- Stay updated with industry trends. - Exceptional communication and interpersonal skills.- Ability to work under pressure and meet tight deadlines. -
Authorised Provider LeadIcare Nsw Dec 2020 - Oct 2022 -
Return To Work SpecialistIcare Nsw Oct 2019 - Dec 2020 -
Scheme Agent LiaisonIcare Nsw Feb 2018 - Oct 2019Sydney, New South Wales, Australia -
Scheme Agent Implementation Manager (Project)Icare Nsw Jun 2016 - Feb 2018 -
Team LeaderEml Jul 2009 - Jul 2016 -
Case Management SpecialistAllianz Australia Jun 2004 - Jun 2009
Frequently Asked Questions about Anna Russell
What company does Anna Russell work for?
Anna Russell works for Icare Nsw
What is Anna Russell's role at the current company?
Anna Russell's current role is Claims Operation Lead.
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Anna Russell
Manager, Strategy & Performance At Tamworth Regional CouncilNew South Wales, Australia -
Anna Russell
North Narrabeen, Nsw
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