Anna Ryan Email & Phone Number

New Zealand

New Zealand

Hamilton, Waikato, New Zealand

Hamilton, Waikato, New Zealand

Sandton, South Africa

Responsible for building and maintaining tools, reporting and dashboards in both Excel and Power BI, which are in line with design and development standards, that are accurate, effective, and understood by the business.• Work closely with the MI Consultant to provide both proactive and requested reporting and analysis to provide insight for business reviews, governance, and delivery against SLAs and KPIs.• Maintain and monitor reporting products delivered to account teams, the client, and Resource Solutions to ensure timely and regular provision to deadlines.• Extract, validate and cleanse data from source systems and produce and deliver agreed reporting and dashboards to relevant stakeholders.• Produce weekly and monthly system reconciliation reports and data integrity toolkits and scorecards to promote data quality as well as enhancements to metric updates.• Drive remedial action and continuous improvement of data quality in client recruitment systems by maintaining regular communication with recruiters, administrators, and coordinators responsible for system inputs.• Work under the guidance of the MI Lead to provide both proactive and requested reporting and analysis to provide insight for business reviews, governance, and delivery against SLAs and KPIs.• Conduct analytical reviews of our client recruitment data to identify any trends, business opportunities or insights for the account teams and client and provide commentary and context as outputs.• Contribute to benchmark reporting across the global client base by working closely with other Analysts and the MI Consultants.• Provide information statistics around site specific financial data, to include pricing and recruitment costs/ savings.• Respond to ad-hoc and change requests that originate from either onsite account management, the client or MI Consultants and update the change and ad-hoc request tracker to monitor time and cost spent on such activities.•More on CV

South Africa

Data Collection & Analysis: Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Analyze quantitative and qualitative data sets.• Insights and Reporting: Present the research findings to the relevant business unit including relevant recommendations.• Information and Business Advice: Resolve queries from internal or external customers or suppliers by providing information on complex processes. Integrate different information sources (primary and secondary) to give business a single view of the customer (marketing, service, product development and other BUs considered). Assist business in formulating action plans based on the research to address the original research objective.• Personal Capability Building: Develop own capabilities by participating in assessment and development, planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry bestpractices through ongoing education, attending conferences, and reading specialist media.• Supplier Management: Provide information and administrative support to resolve incidents and answer queries from suppliers and internal customers in a timely manner.

South Africa

Personal Assistant to the Head of Customer Insights and Escalations Diary management including the forward planning for the specifics of each scheduled meeting including stakeholder involvement, agendas, and the prioritization thereof and preparation for daily meetings (files, reading).• Co-ordination of all senior management meetings. Responsible for travel arrangements.• Review and tracking of the business unit’s relevant budget monthly; co-ordination, payment and follow up of suppliers where appropriate. Co-ordination of conferences, strategy sessions, team building events and social events.• Accountable for the delivery of ad hoc requests required by the Executive.• Collation of the relevant input from various stakeholders into board packs on a quarterly basis; for monthly TIH EXCO’s; for monthly operational and or management meetings; minutes of relevant meetings held and matters arising are followed up with the relevant parties; ad hoc compilation and coordination of reports and presentations. Ad hoc research and compilation of reading as required.• Key contact person between the Executive and the businessunit/s. Key liaison between the Executive and external business partners/clients.• Continuously review working practices of the specific business unit to ensure turn-around to all stakeholders is adhered to. Management of e-mails. Confidentiality.• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.

South Africa

Personal Assistant to the General Manager of Claims Diary management including the forward planning for the specifics of each scheduled meeting including stakeholder involvement, agendas, and the prioritization thereof and preparation for daily meetings (files, reading).• Co-ordination of all senior management meetings. Responsible for travel arrangements.• Review and tracking of the business unit’s relevant budget monthly; co-ordination, payment and follow up of suppliers where appropriate. Co-ordination of conferences, strategy sessions, team building events and social events.• Accountable for the delivery of ad hoc requests required by the Executive.• Collation of the relevant input from various stakeholders into board packs on a quarterly basis; for monthly TIH EXCO’s; for monthly operational and or management meetings; minutes of relevant meetings held and matters arising are followed up with the relevant parties; ad hoc compilation and coordination of reports and presentations. Ad hoc research and compilation of reading as required.• Key contact person between the Executive and the businessunit/s. Key liaison between the Executive and external business partners/clients.• Continuously review working practices of the specific business unit to ensure turn-around to all stakeholders is adhered to. Management of e-mails. Confidentiality.• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.

South Africa

Personal Assistant to the Business Manager of Legal, Third Party and Liability Department

South Africa

Personal Assistant to the Head of Marketing and Events

Bachelor Of Commerce - Bcom, Information Managamant

Microsoft Excel 2010 Advanced

Personal Assistant Diploma, Business Administration And Management