Anna Rząca Email & Phone Number

Kraków, Pl

Kraków, Pl

Kraków, Woj. Małopolskie, Polska

Kraków, Woj. Małopolskie, Polska

Kraków, Woj. Małopolskie, Polska

I help leaders and organizations to develop conscious and agile leadership based on emotional intelligence. I believe leadership is based on 3 pillars:👉 leadership skills,👉 mental fitness,👉 authenticity.I run individual coaching sessions and I mentor leaders, so that they use their potential, skills & authenticity to deliver business value and make a real impact.

Kraków, Woj. Małopolskie, Polska

New energy of personal & business growth.- HR consulting for talent management, change management, communication and employee engagement; - Leadership development programs and mentoring;- Change & communication project management;- Business & leadership coaching;- Team coaching;- Service excellence training programs;- Career consulting.

Kraków, Woj. Małopolskie, Polska

Lead of 90+ team members including 11 team leads & supervisors.Supports population of 20,000+ local employees in HR-related processes across BENEFRUX, DACH, CEE, RU, KZ & Nigeria.Scope includes team of 12 remuneration experts who lead annual ranking and individual performance review for all employees in Royal Dutch Shell.Regional Change Lead for HR Transformation Project: HR model optimization (organization structure) and digitalization (Workday implementation).Continues to be customer service champion with strong employee engagement & business focus.

Kraków, Woj. Małopolskie, Polska

Leads team of 45+ international mobility (IM) professionals supporting international relocation for Shell employees in Europe & Africa region. Works closely with 2 other regions as part of one global IM team for process standardization and efficiency.Main achievements:- Achieved and maintained 95% in customer satisfaction KPI rate;- 25% increase in employee engagement and motivation by planning and implementing a structured strategy.- In 2016 global lead of Shell-BG integration project accountable for smooth integration of expat population. Main focus areas were: business partnering, employment documentation, payroll, global mobilization. Project completed successfully with highest recognition in Shell & energy industry.Main responsibilities:- deliver end-to-end international mobility processes including standadrization & optimization with customer-centric approach;- monitor, maintain and report Key Performance Indicators (KPIs) with focus on quality and efficiency;- act as sponsor, lead, change agent or project team member in IM and HR Services activities with Continues Improvement approach.- work closely with stakeholders as well as 3rd parties (Mobility Service Provider) for better delivery.- is compliant with financial control standards and data privacy rules;- manage budget;- accountable for employee engagement, resourcing, onboarding and staff retention;- coach, mentor, motivate and develop team leads as well as team members;- build capability within team, talent agenda including succession planning.

Kraków, Woj. Małopolskie, Polska

Supports International Transfer Improvement Project within HR Services - improve experience of Shell employees during international relocation.• Project management:- coordinates activities of Change & Communnication workstream within the project making sure that all outstanding points are addressed; manages internal communication between applicable parties,- manages external communication within ITIP to: sponsors, networks, countries, ensuring that communication is standardized, the message consistent, up to date and timely, adjusted to the needs of the recipients.• Operational excellence reflected in improved customer survey results globally by ensuring that Transfer Advisors have the required skills in both the short and long term to deliver world class relocation support:- identifying performance gaps and ways to close them,- upskilling transfer advisors including end-to-end onboarding program,- creating cross-center learning environment where staff share best practices.• Mobility Service Provider - supports the global plan to stabilize & sustain and improve MSP’s globally.

Dubai, United Arab Emirates

Responsible for supporting Shell Markets Middle East HRAM and Business leadersPopulation supported: 200+ staff,Support of main lines of business: Aviation, Chemicals, S&D, OTC, MD, Commercial Fuels & Lubricants• Provides support, advice & expertise on local HR policy & procedure, global HR policy, procedure & framework.• Maintains HR reporting and data quality in Shell People• In close cooperation & agreement with Country HRM & HRAMs, provides guidance and support to employees and Line Managers in HR processes such as:- recruitment,- onboarding/offboarding- performance management- complaint handling- people development.

Kraków, Woj. Małopolskie, Polska

Responsible for managing the Team of 14 staff providing HR services (end to end processes for local employees,personal administration, payroll and work administration) to staff in European region.Main responsibilities:- monitoring the quality of services provided by the Team and ensuring the HR services are provided as per agreed KPIs- people management (recruitment, appraisals, coaching and development)- stakeholder management- participation in additional projects (continous improvementprojects, migration of new processes to the shared service centre etc)- internal trainings e.g. customer service, leadership, stakeholder engagement.

Kraków, Woj. Małopolskie, Polska

•Supporting team members to built individual skills and motivation, to achieve team goals, sharing own knowledge and experience,• Identifying training needs of HR advisors and knowledge gaps,• Preparing training materials, conducting training sessions,• Supervising and coordinating work of temporary staff,• Acting as a role model in a field of customer service and in applying work principals and processes,• Supporting and deputizing team manager (team development, communication, training),• Recommending solutions and improvements for process, ways of working, information materials, templates, tools, etc.• Performing responsibilities of expatriate transfer advisor.

Kraków, Woj. Małopolskie, Polska

• Managing all transfers-related processes of Shell expatriate staff moving to and from the United Kingdom (relocation, immigration, benefits, payroll, documents)• Having a general overview of the transfer,• Advising on policy-associated cases,• First point of contact for all parties involved in the transfer procedure,• KPI focal point - responsible for monitoring the level of service (against targets set) and preparing the reports• Using HR systems on a daily basis (SAP, Employee Interaction Centre EIC.

Kraków, Woj. Małopolskie, Polska

• Organizing, supervising and coordinating meetings, conferences and congresses (bookings, leases, catering, invoicing, front desk, technical support, managing support team),• Leading a promotional campaign (promotion events, festivals, promotion publications, cooperation with the media),• Sponsors seeker,• Secretarial work.

Londyn, Zjednoczone Królestwo

Customer Service, front desk, information point, cashier

Certified Professional Coach, Coaching

Postgraduate Studies, Counselor Education/School Counseling And Guidance Services

Postgraduate Studies, Coaching

Master'S Degree, Tourism And Travel Services Management