Anna Rząca Email and Phone Number
I'm a People & Culture professional with nearly 20+ years of international experience in the areas of HR, customer service, global mobility, L&D and leadership. I led HR teams from 3 to 100 team members across different HR functions and countries. For eleven years, I worked for Shell, where I led the biggest HR global projects: global onboarding, digital transformation (Salesforce & Workday), BG acquisition, and employee engagement initiatives. I have also entrepreneurial experience as a co-founder of DOTWAY which I run for nearly 3 years. Currently, I'm running the People function for Poland in Xceedance Poland (insurance services organization). In my different roles, I've always focused on the organizational effectiveness, top-class change management & engaging communication.I'm also a professional leadership coach, certified by iPEC. I help leaders and organizations to develop conscious and agile leadership based on emotional intelligence. I believe leadership is based on 3 pillars:👉 leadership skills,👉 mental fitness,👉 authenticity.Moreover, I love sharing my HR & leadership knowledge with post-graduate HR management & MBA students at Krakow Business School of the University of Economics.Privately, I love weightlifting, I'm addicted to Krakow and I know the best breakfast spots in Krakow. I travel around the world from Asia and the Middle East, through Africa to South America to explore new sites and local cuisine. I like reading and if you’re looking for some inspiration, I highly recommend “The Midnight Library” by Matt Haig.If you want to talk - ping me here or send me an e-mail: anna@annarzaca.com
Xceedance Poland
View- Website:
- xceedance.pl
- Employees:
- 95
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Vice President - People And Culture - PolandXceedance PolandKraków, Pl
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Vice President - People & Culture - PolandXceedance Poland Oct 2024 - PresentKraków, Woj. Małopolskie, Polska
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Director - People & Culture - PolandXceedance Poland Jul 2022 - Sep 2024Kraków, Woj. Małopolskie, Polska
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Leadership Coach, Mentor & TrainerAnna Rząca Coaching & Consulting Jan 2019 - PresentKraków, Woj. Małopolskie, PolskaI help leaders and organizations to develop conscious and agile leadership based on emotional intelligence. I believe leadership is based on 3 pillars:👉 leadership skills,👉 mental fitness,👉 authenticity.I run individual coaching sessions and I mentor leaders, so that they use their potential, skills & authenticity to deliver business value and make a real impact.
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Hr Consultant, Business Trainer, Coach, Mentor, Leader, Co-OwnerDotway Learning & Development Solutions Jan 2019 - Mar 2022Kraków, Woj. Małopolskie, PolskaNew energy of personal & business growth.- HR consulting for talent management, change management, communication and employee engagement; - Leadership development programs and mentoring;- Change & communication project management;- Business & leadership coaching;- Team coaching;- Service excellence training programs;- Career consulting. -
Hr Operations Manager For Benefrux, Dach, Cee, Med, Ru, KzShell Jul 2017 - Dec 2018Kraków, Woj. Małopolskie, PolskaLead of 90+ team members including 11 team leads & supervisors.Supports population of 20,000+ local employees in HR-related processes across BENEFRUX, DACH, CEE, RU, KZ & Nigeria.Scope includes team of 12 remuneration experts who lead annual ranking and individual performance review for all employees in Royal Dutch Shell.Regional Change Lead for HR Transformation Project: HR model optimization (organization structure) and digitalization (Workday implementation).Continues to be customer service champion with strong employee engagement & business focus. -
Operations Manager, International MobilityShell Oct 2014 - Jun 2017Kraków, Woj. Małopolskie, PolskaLeads team of 45+ international mobility (IM) professionals supporting international relocation for Shell employees in Europe & Africa region. Works closely with 2 other regions as part of one global IM team for process standardization and efficiency.Main achievements:- Achieved and maintained 95% in customer satisfaction KPI rate;- 25% increase in employee engagement and motivation by planning and implementing a structured strategy.- In 2016 global lead of Shell-BG integration project accountable for smooth integration of expat population. Main focus areas were: business partnering, employment documentation, payroll, global mobilization. Project completed successfully with highest recognition in Shell & energy industry.Main responsibilities:- deliver end-to-end international mobility processes including standadrization & optimization with customer-centric approach;- monitor, maintain and report Key Performance Indicators (KPIs) with focus on quality and efficiency;- act as sponsor, lead, change agent or project team member in IM and HR Services activities with Continues Improvement approach.- work closely with stakeholders as well as 3rd parties (Mobility Service Provider) for better delivery.- is compliant with financial control standards and data privacy rules;- manage budget;- accountable for employee engagement, resourcing, onboarding and staff retention;- coach, mentor, motivate and develop team leads as well as team members;- build capability within team, talent agenda including succession planning.
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Global Change & Communication Manager, International Transfer Improvement ProcessShell Nov 2013 - Sep 2014Kraków, Woj. Małopolskie, PolskaSupports International Transfer Improvement Project within HR Services - improve experience of Shell employees during international relocation.• Project management:- coordinates activities of Change & Communnication workstream within the project making sure that all outstanding points are addressed; manages internal communication between applicable parties,- manages external communication within ITIP to: sponsors, networks, countries, ensuring that communication is standardized, the message consistent, up to date and timely, adjusted to the needs of the recipients.• Operational excellence reflected in improved customer survey results globally by ensuring that Transfer Advisors have the required skills in both the short and long term to deliver world class relocation support:- identifying performance gaps and ways to close them,- upskilling transfer advisors including end-to-end onboarding program,- creating cross-center learning environment where staff share best practices.• Mobility Service Provider - supports the global plan to stabilize & sustain and improve MSP’s globally.
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Hr Business Partner - Shell Markets Middle EastShell Jun 2013 - Oct 2013Dubai, United Arab EmiratesResponsible for supporting Shell Markets Middle East HRAM and Business leadersPopulation supported: 200+ staff,Support of main lines of business: Aviation, Chemicals, S&D, OTC, MD, Commercial Fuels & Lubricants• Provides support, advice & expertise on local HR policy & procedure, global HR policy, procedure & framework.• Maintains HR reporting and data quality in Shell People• In close cooperation & agreement with Country HRM & HRAMs, provides guidance and support to employees and Line Managers in HR processes such as:- recruitment,- onboarding/offboarding- performance management- complaint handling- people development.
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Hr Services Team LeadShell Feb 2011 - May 2013Kraków, Woj. Małopolskie, PolskaResponsible for managing the Team of 14 staff providing HR services (end to end processes for local employees,personal administration, payroll and work administration) to staff in European region.Main responsibilities:- monitoring the quality of services provided by the Team and ensuring the HR services are provided as per agreed KPIs- people management (recruitment, appraisals, coaching and development)- stakeholder management- participation in additional projects (continous improvementprojects, migration of new processes to the shared service centre etc)- internal trainings e.g. customer service, leadership, stakeholder engagement.
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Hr Advisor International Mobility - CoachShell Apr 2008 - Jan 2011Kraków, Woj. Małopolskie, Polska•Supporting team members to built individual skills and motivation, to achieve team goals, sharing own knowledge and experience,• Identifying training needs of HR advisors and knowledge gaps,• Preparing training materials, conducting training sessions,• Supervising and coordinating work of temporary staff,• Acting as a role model in a field of customer service and in applying work principals and processes,• Supporting and deputizing team manager (team development, communication, training),• Recommending solutions and improvements for process, ways of working, information materials, templates, tools, etc.• Performing responsibilities of expatriate transfer advisor.
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Hr Advisor International MobilityShell Oct 2007 - Mar 2008Kraków, Woj. Małopolskie, Polska• Managing all transfers-related processes of Shell expatriate staff moving to and from the United Kingdom (relocation, immigration, benefits, payroll, documents)• Having a general overview of the transfer,• Advising on policy-associated cases,• First point of contact for all parties involved in the transfer procedure,• KPI focal point - responsible for monitoring the level of service (against targets set) and preparing the reports• Using HR systems on a daily basis (SAP, Employee Interaction Centre EIC.
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Promotion And Convention Specialist (Chancellor’S Office)Akademia Wychowania Fizycznego Im. Bronisława Czecha W Krakowie May 2002 - Sep 2007Kraków, Woj. Małopolskie, Polska• Organizing, supervising and coordinating meetings, conferences and congresses (bookings, leases, catering, invoicing, front desk, technical support, managing support team),• Leading a promotional campaign (promotion events, festivals, promotion publications, cooperation with the media),• Sponsors seeker,• Secretarial work. -
Sales AdvisorArcadia Group Ltd Oct 2004 - Mar 2005Londyn, Zjednoczone KrólestwoCustomer Service, front desk, information point, cashier
Anna Rząca Skills
Anna Rząca Education Details
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Coaching -
Counselor Education/School Counseling And Guidance Services -
Tourism And Travel Services Management
Frequently Asked Questions about Anna Rząca
What company does Anna Rząca work for?
Anna Rząca works for Xceedance Poland
What is Anna Rząca's role at the current company?
Anna Rząca's current role is Vice President - People and Culture - Poland.
What schools did Anna Rząca attend?
Anna Rząca attended Ipec Coaching, Wyższa Szkoła Europejska Im. Ks. Józefa Tischnera, Wyższa Szkoła Europejska Im. Ks. Józefa Tischnera, Akademia Wychowania Fizycznego Im. Bronisława Czecha W Krakowie.
What skills is Anna Rząca known for?
Anna Rząca has skills like Performance Management, Human Resources, Hr Policies, Change Management, Coaching, Talent Management, Recruiting, English, Teamwork, Training, Sap, Customer Service.
Who are Anna Rząca's colleagues?
Anna Rząca's colleagues are Japjeev Kohli, Barbara Nika, Marta Jackowska, Martyna Czaja, Anna Filipowska, Wojtek Ciężadlik, Mateusz Polak.
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