Anna S. Email & Phone Number

With over 7 years of experience in Customer Service, I have honed my skills in customer support and account management, particularly in the Fintech industry. My journey began with providing dedicated support to private customers in Norway, where I also managed bookkeeping tasks. Over the past 5 years, I have specialized in serving investors, leveraging my multilingual abilities to communicate effectively in English, Spanish, Russian, Latvian, Norwegian, Lithuanian, and French.Key Skills and Achievements:- Fluent in multiple languages, which enhances my ability to support a diverse client base.- Developed and optimized a support bot in Zendesk, later transitioning it to the AI-powered Ultimate ecosystem. My focus was on performance enhancement and task optimization for support teams.- Extensive knowledge of Zendesk setups and experience working with Visma, DNB accounting, and Tripletex accounting systems.- Currently engaged in creating a new chatbot for both internal and external use, utilizing Google Console and Dialogflow CX, aimed at streamlining internal processes.Professional Milestones:- Team Leadership: Had and experience working in a Team Lead position within Mintos, where I successfully managed and organized team operations.- Specialist Role: Subsequently offered the role of Investor Service AI and Technical Solutions Owner, reflecting my expertise and contributions to the company's technological advancements.Personal Attributes:My structured, minimalistic mindset allows me to efficiently organize processes and improve workflow. I am a perfectionist by nature, consistently delivering tasks on time and to the highest standards. My quick learning ability and eagerness to acquire new skills have driven my career progression, enabling me to take on new responsibilities and excel in dynamic environments.In summary, my background in customer support and account management, combined with my technical skills in AI and chatbot development, positions me as a valuable asset in the fintech industry. I am dedicated to continuous improvement and committed to providing exceptional service to both private customers and teammates.

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  Universidad Carlos Iii De Madrid

  Electrical, Electronics And Communications Engineering