Anna Saienko Email & Phone Number

Cracow, Małopolskie, Poland

Kraków, Woj. Małopolskie, Polska

Kraków, Woj. Małopolskie, Polska

- Collect requests from Sales Agencies and create requests in insurances system; - Control customer credit limits , monitor credit decisions and update details in SAP system;- Inform Sales Agencies about decisions of credit limits of insurance companies; - Monitor periodic credit limits/ compare current limits with current outstanding;- Verification and control of bank guarantees;- Control late payments and m anage relations with credit insurers; - Cooperate with the encashment, invoicing and master data department.

Analyzing customer’s requests on 4 different areas: collection, EasyPay, payments and bankruptcy• Reviewing customer behaviors and actions, checking transactions and making decision regarding payments (debit/refund), opening or closing accounts• Analyzing bankruptcy files, handling client bankruptcies & sharing information with collection agencies• Checking if client accounts/orders are processed correctly (account statuses, shipment tracking, credit cards viability and authorization inquiries)• Reviewing follow-up and adaption of past due installment plans• Processing of written inquiries from external recovery agencies, including follow-up tasks to clear accounts/transactions and notification of account changes to the agencies

Master'S Degree, Marketing I Logistics

Licentiate Degree, Economy