Lead Designer and Social Media Content CreatorDesigned and created Jewelry and related display and packaging materials forretail sale. Created and edited media for advertising company products.Created and posted media for social media advertising.

Located, created media for, and advertised deals found online for a socialmedia deal finding group. Created affiliate links following advertiserguidelines and provided feedback to group comments.

Treatment and Financial CoordinatorCoordinated patient care and treatment under the guidance andrecommendations made by the dental office providers. Set up and maintainedpayment arrangements for patients and facilitated applications for financialassistance. Custom-tailored patient visits to meet their medical and personalneeds. Educated patients on treatment options and alternatives.Coordinated with patients and insurance companies for pre-authorization.Maintained HIPAA compliance while communicating with patients andproviders. Facilitated collections for past due accounts.

Treatment and Financial CoordinatorCoordinated patient care and treatment under the guidance andrecommendations made by the dental office providers. Set up and maintainedpayment arrangements for patients and facilitated applications for financialassistance. Custom-tailored patient visits to meet their medical and personalneeds. Educated patients on treatment options and alternatives.Coordinated with patients and insurance companies for pre-authorization.Maintained HIPAA compliance while communicating with patients andproviders. Facilitated collections for past due accounts.

Assisted customers in phone and remote-assist technical support. Addressed clients in resolving their computer issues for a variety of concerns, including but not limited to Printing, Email, Software Support, Software Installation, Data Recovery, Virus Removal, Account Access, Hardware Recommendations, Internet and Computer Speed Optimization, and Computer Use Coaching. Experienced in supporting all client devices, including Windows, Mac, Android, Kindle, and iOS.

Assisted customers in phone and remote-assist technical support. Contributed to training programs as a resource mentor, as well as a training mentor. Trained newly hired technicians, and assisted in developing new tier level testing criteria. Evaluated new hire strengths and weaknesses, and assisted in continuing training and education for current Technical Support Representatives.

Displayed and sold products for the Leading Direct-Sales Jewelry company. Maintained database of client information, and trained new directors for sales. Addressed and Resolved customer complaints to ensure product and company satisfaction and loyalty. Contacted past clients upon new product release to facilitate repeat orders. Maintained a professional appearance and demeanor at all times. Established and maintained long-term relationships with client base.

Performed preliminary phone screening of calls accepted from PREM (Problem, Resolution, Escalation, and Management Team), Field support and Customers. Prioritized calls with customers and Field support, ordered parts and dispatched corrective maintenance Customer Engineers as appropriate. Assisted with monitoring and balancing the workload of all assigned corrective maintenance Customer Engineers. Facilitated training of team members with KB tutorial creation and distribution, as well as with individual instruction. Maintained client information, and adapted communication and dispatching according to client preferences.

Coordinated the implementation of the Dentrix and Easy Dental Softwares for new accounts. Scheduled training and conversions and was central to establishing Communication between the Office, Techs, Trainers, and Sales Team. Maintained HIPAA protected data, and facilitated secure and timely data transfer.

Assisted customers in phone technical support. Assigned Supervisor and Support tech escalations, and Maintained communications with offices and sales representatives. Scheduled and followed up with office appointments.

Assisted customers with online and phone technical support for website hosting. Instructed customers in the use of Bluehost's hosting platform, with emphasis on database, email, SQL, and HTML website support. Influential in calming upset callers and quickly reaching a best-case solution, and solicited additional programs for purchase.

Assembled and packaged goods for customers. Took orders and ensured customer's satisfaction and timely service. Kept track of inventory and assisted in daily counts and ordering procedures.