Anna Slaughter Email & Phone Number

Ypsilanti, Mi, Us

Michigan, United States

Assist in onboarding, test administration, training, data collection, and report distribution.Generate internal reports and plans.Provide customer service via email and phone.Ensure that all client data is accurate in all systems.Manage the customer support team including hiring and onboarding new staff.Cultivate relationships with existing and prospective institutions.Communicate with scorers throughout the test administration process.Facilitate scorer training, support and activity reporting.Maintain and update the knowledge base.Improve processes, technologies and procedures for the full lifecycle of client services.Deploy, manage and improve client portal.

Ypsilanti, Michigan, United States

Cross-functional, organization-wide project management.Weekly project milestones and progress reporting.Responsible for processes, design, implementation, and training of Zendesk CRM company-wide.Responsible for Customer Service improvement projects from design, implementation, and training.Interim technical project management.Management of development and launch of integration builds.Develop and implement project tracking and reporting processes.

Ypsilanti, Michigan, United States

Manually process ACH and credit card payments.Setup and schedule new carrier accounts/pickups, etc.Resolve complaints/process refund requests directly with clients and facilities via phone, email and chat and track reimbursement appropriately.Reach out to clients in regards to delicate or sensitive confidential billing issues and successfully track and resolve.Monitor and collect payment from customers for unpaid duties, taxes and surcharges.Create and monitor/approve special project and assembly requests.Manage and monitor customer and facility rates to ensure accuracy.Maintain a strong working relationship with customer by responding to inquiries and issues in a courteous and efficient manner.Ensure all legal and ethical processes are followed.Work cooperatively in a team environment, including interface with customers, CX/Ops team, and warehouse/tech teammates.Oversee effectiveness and efficiency of operational billing processes both internally and externally and find ways to improve them.

The User Happiness Team manages Expedia brands’ mobile app user experience and technical support. The team's role turning raw qualitative data into actionable insights is reported directly to product and engineering. The team influences and impacts product roadmaps, and ultimately, user happiness and brand loyalty.As a member of the technical support insight generation team I work with users on a daily basis to resolve technical, user interface, and workflow issues. In addition, I evaluate, generate, and report user insights to other teams while advocating and building cases for product improvements. The primary goals of the User Happiness team are to 1) ensure users are successful in using our products; 2) advocate for product improvements based on user feedback with peer teams (product, engineering, design); 3) ultimately cultivate and inspire user loyalty.

Provided direct customer service in reference, reader’s advisory, programming and circulation functions, as well as assist customers in the use of resources and technologies. Planned and led programs for teens and families, conducted outreach and created partnerships with schools and other community organizations.Showed passion, creativity, excellent communication, interpersonal and customer service skills.Additionally, showed strong multi-tasking, organizational and technology skills.

Masters Of Library And Information Services

Bachelors Of Fine Art, Illistration