Anna Smith Email & Phone Number

Richmond, Virginia Area

• Provide senior level administrative support to Community and Regional Vice President with a focus on anticipating needs and proactively resolving issues
• Manage Vice President’s calendar and inbox using independent judgement to prioritize and respond on his behalf
• Make travel arrangements and prepare vouchers in XM Travel System
• Produce and edit correspondence, reports, spreadsheets, and presentations, some of which are confidential in nature
• Develop analytical reports and complete projects of average to moderate complexity and priority, in accordance with the Vice President’s requests
• Responsible for scheduling and coordinating meetings, conference calls, and events for the Vice President

Credit Risk Management

• Monitor customer accounts for overnight overdrafts and analyze to determine cause and disposition and provide counseling to customers
• Payment System Risk department lead for annual Committee of Sponsoring Organizations of the Treadway Commission (COSO) review
• Provide information on and respond to questions regarding Federal Reserve accounting information services to depository institutions
• Complete data analysis of account activity and daylight overdraft activity for depository institutions
• Perform account maintenance for depository institutions related to standard operating procedure and maintenance/data integrity standards
• Respond to and process loan requests from depository institutions

• Provided administrative and analytical support to Assistant Vice President and staff of a critical Federal Reserve function
• Handled all administrative functions for department, including meeting planning, travel reservations, purchasing, reconcilement, and attendance
• Assisted customers in the depositing, withdrawing and revaluing of collateral pledged to the Discount Window and for Payments System Risk
• Provided application (Excel, Word, and Power Point) and COSO support of analytical staff and management as requested

• Interacted with clients to analyze their current research plans and develop effective strategies to meet their research goals
• Managed simultaneous, multiple projects through all stages, including questionnaire construction, database creation, statistical analysis, and final report writing
• Analyzed statistical data and trends to develop client marketing plans for various Media General publications
• Presented data findings to executive management
• Researched online media periodicals for distribution to executive staff

Richmond, Virginia Area

• Provided research and resolution to complex customer account problems regarding various lending, investments, and deposit products
• Effectively handled escalated customer service calls, often with difficult customers
• Maintained and successfully communicated policies, products, and procedures and facilitate effective communication to meet customer needs
• Coached and developed junior customer service associates for performance enhancement

Bachelor Of Arts (B.A.), Sociology

Education record

Education record

Education record