Gained valuable patient care experience in Neuro ICU, Medical ICU, CVICU, and Cardiac Stepdown Unit.● Recorded vital signs three times a day, performed blood draws as necessary for ordered labs, and ensured that patient’s leads were working properly.● Demonstrated flexibility and adaptability by doing the following tasks as needed: communicating patient needs to their nurse, assisting patients with using the bathroom, changing patient linens, bathing patient’s, performing incision care, ambulating patients, giving surgical baths, removing patient IVs, and discontinuing foley catheters.● Collaborated with housekeeping, case management, nurses, nurse practitioners, physician assistants, and doctors in order to effectively carry out a patient’s prescribed treatment plan.

● Recorded patient data utilizing Epic EMR system, including chief complaint, history of present illness, and past medical history while adhering to HIPAA regulations within various outpatient and inpatient settings.● Assisted in physician’s retrieval of relevant test results and properly documented the physician’s review of systems, physical exam, procedures, assessment and plan.● Communicated effectively with a wide variety of healthcare staff and followed documentation guidelines in order to streamline the healthcare process between patient and healthcare professionals.

● Excelled in a high pressure high volume fine dining environment by performing efficiently and gracefully.● Demonstrated an excellent work ethic with a positive, team oriented attitude.

● Navigated various cultural norms while following IRC and government resettlement procedure.● Aided in all aspects of refugee resettlement: preparing immigration documents and applications, securing housing and welcome items, coding funds according to state and federal guidelines, airport pick up, setting up various accounts (social security, bank, food stamps), and demonstrating various lifestyle tasks (i.e. using the public laundromat, crossing busy streets, etc.).● Cooperated with translators in order to relay information to refugees from countries such as Bhutan, Sudan, Syria, and Iraq.

● Resolved various constituent issues relating to social security, disability, unemployment, immigration, and military benefits by maintaining contact with government agencies and following up with constituents.● Assisted constituents by logging political opinions and by researching local, state, and federal resources to aid them.● Collaborated with coworkers to create a daily summary of Knoxville area news.