Anna Stevenson Email and Phone Number

Design and write online content on benefits, ensuring complex information is comprehensive and accessibleManage and update a large quantity of online benefits informationProvide benefits expertise to design and maintain online benefits calculator toolProvide expert commentary on benefits and welfare rights for print media, radio and TV

Handled constituency casework for an MPDealt with people in complex and stressful situationsWorked across agencies to help people resolve problems

Full time Feb 2018-2019Part time Feb 2019-2020Casework on benefit appeals, including PIP, ESA, UC, Housing Benefit.Face to face, telephone and email advice to the public.Supervised disability benefit form filling across staff and volunteers at the bureau.Designed and delivered in house training on Universal Credit, Personal Independence Payment form filling, and Work Capability Assessment Form Filling. Consistently received feedback that the courses were useful, engaging and helped people in their roles.Designed and wrote handbook to be used by Addenbrookes Hospital and hospices on financial arrangements when someone dies. Received feedback that the handbook was very useful, and Addenbrookes chose to have a second edition printed at their own expense.