As a Back Office Specialist I handle:- Sending orders to customers- Creating social media content- Resolving customer inquiries- Designing banners and emails for marketingI ensure smooth operations and great customer experiences.

Cooperation with a development team with a purpose to create a brand-new tax filing application for a bank, simplifying the tax filing process;Analyzing and interpreting of financial data in order to develop algorithms that provide accurate and automated tax calculations in the application;Taking part in all stages of testing and identifying errors to provide the best quality to the application;Holding regular meetings to collect and analyze customer requirements, setting tasks for the development team.

Head of Credit Inspectors' GroupCoordination, control and evaluation of the quality of the group's work;Analysis of current work processes and their optimization;Preparation of terms of reference for automation processes, monitoring the implementation of tasks at all stages;Identification and study of factors affecting formation of arrears with the client.Presentation of findings to management.Fraud Monitoring Analyst Development of parameters and conditions for sampling customer data to detect fraudulent schemes, preparation of expert opinions based on the results of the analysis;Handling complaints about suspected fraud.