Role as primary contact with borrowers from taking the initial mortgage application information to gathering necessary documents for mortgage file completion; Light underwriting to determine qualifications of borrower before progressing their file. Borrower contact in regards to deadlines and disclosure signatures.

Responsible for processing incoming applications, analyzing and translating credit history data, recording inbound information from phone calls, underwriting loan applications for credit decisions, product presentation for various options available to clients; Verification of all loan documents to ensure compliance within company and government guidelines. Significant multitasking experience with multi-line phone system, online correspondents, and in-person interactions; consistently meets monthly and quarterly sales metrics.Was enrolled in their advanced leadership program to accelerate my path towards becoming a branch manager, as well as filling the role as an assistant manager of one of the Las Vegas branches. Assist with the day to day operations, ranging from application processing, underwriting, and collections.

Consistently top sales producer as a retail sales member, while assisting with other duties as assigned, including assisting with driver dispatch for the store's transportation units. Helped the company improve their SEO by creating a better online presence through claiming ownership of review pages and directories, as well as helping add keywords within the company's web page.

Graduated Basic Combat Training from Fort Jackson, South Carolina, April 24th, 2009.Graduated Advanced Individual Training from Fort Lee, Virginia, July 10th, 2009 and was formally recognized for outstanding leadership, dedication and teamwork. During the years in the Nevada National Guard, was appointed one of the lead positions for emergency DECON operations, overseeing the set up and break down of clear and dirty water systems.

Helped build an online presence by improving SEO through maintaining social media and blog outlets, event calendars, and affiliate program, bringing internet sales from $2k sales/mo to $150k sales/mo, and pulled the company to the first page in search engine results. Spearheaded the online chat service and 24/7 phone service for the online ticketing system, and eventually made lead of the night shift.

Managed over 50 support tickets per day, primarily over the phone, with some over-chat support services provided. Primarily worked with billing and account issues, such as payments and in-game purchases. Light amounts of tech support when needed.

Helped the company transfer over 3 years' worth of paper record keeping into digital files, and organized and sorted through all accounts receivables, uncovering unpaid accounts. Assisted with inventory management as well, creating a more efficient system of inventory control using personalized barcodes.

Cash handling and POS experience. Retail floor work. Customer service a priority, with experience in tourism industry as all shops were located inside hotel lobbies.

Spearheaded the teachers' assistant program at the school, serving as a liaison between teachers and non-Chinese speaking parents. Served as a part time tutor for students that were falling behind, and served as a primary contact for parents that needed assistance with scheduling and the syllabus.