As an in-store Trainer my tasks revolve around coaching new as well as current staff on newest collections and delivering the luxury client experience. Managing my time efficiently between meeting my sales targets and organising a monthly schedule on team trainings in accordance to the business needs, often running those myself.

Delivering an exceptional customer service for the hottest brand. Often finding myself in an environment that is extremely fast paced, therefore my skills in organisation and multitasking are a plus.Working towards the monthly sales targets with a big focus on the KPIs, Visual Merchandising standards, scoring the highest NPS’ results and working as a team member in a forever growing store in Selfridges.

Acting as a help to the management team. Ensuring the targets, KPIs and company standards are met. Managing a team of 7+ members whilst motivating and training in order to meet and/or excell the targets.

After three years in Selfridges I challenged myself to experience new surroundings by moving to the most well known department store in the world.Harrods is not only a tourist destination for people visiting this vibrant, amazing city, but also the place that you walk in knowing that you will find anything you are looking for. The enthusiastic and personal approach to providing the customer service in Harrods and the 'will do' attitude of its employees ensured me that this is the best place to be to excel more in what I do.

Focusing on delivering excellent customer service through passion and product knowledge.During my three years at David Clulow Sunglasses Selfridges I have learned the high end luxury customer service. Everyday I have the opportunity to work with the best of people as well as the brands, as they are changing constantly. Product knowledge is a must and I make sure that I have been to many trainings provided by different brands. My duties inlcude visual merchandising, ensuring we have all the new stock out and presented neatly for the customers to see. Day to day activities such as opening, running and closing the store. Managing deliveries, inventory checks, necessary paperwork and help setting up pop up stores. On top of all that, as a part of a million-pound store I am aiming to achieve my sales targets.Selfridges is an exceptional place to work at as it really does welcome everyone. The department store is spacious and airy and allows the freedom of having fun, being creative and passionate about anything you do. Selfridges is constantly striving to be at the top of the game by regularly shocking the audience with fantastic entertainment and building and window design.Two years running the Best Deparment in the World.A part of David Clulow Selfridges 2014 being the Top Volume Store for Luxottica UK&Ireland.

Visual merchandising of the store to ensure company's standards. Re-organising the store according to the current events. Monthly inventory checks as well as serving customers, taking payments and cashing up. I was involved in all the day to day activities.