Anna Taylor Email & Phone Number

Travelers Rest, Sc, Us

Anderson, Sc

Attracts applicants by placing job advertisements; social media, using newsgroups and job fairsDetermines applicant qualifications by interviewing applicants; analyzing responses; verifying references; performing background checks; scheduling all necessary testing required for placementConduct orientations for all associates based on client specific requirementsTrack attendance and conduct verbal and written warnings based on company’s attendance policiesMaintain constant communication with assigned contact to ensure all staffing needs are met in a timely mannerSource qualified application for all technical, leadership, skilled labor positions; conduct phone interviews, schedule onsite interviews with clientsConduct exit interviews; compile turnover analysis based off results; present findings to client with suggestions for improvement

Greenville, South Carolina Area

Perform full range, high volume, recruiting for DoD Army Contract – LOGCAP TO5 in Northern Afghanistan. Rely on several different recruiting sources (print and online media, social media, internal job postings, online job boards, and job fairs) to identify potential candidates for a wide variety of mission vacancies and requirements to increase depth of applicant pool. Utilize Kenexa Recruiter (BrassRing) to evaluate each candidate’s technical skills, then matching those skills and experience against job descriptions and vacancy requirements before routing to appropriate Hiring Manager for consideration. Specialize in recruitment of A/DACG (Arrival Departure Air Control Group), Movement Control, Quality, and Operations personnel. Prepare and extend offers of employment to qualified candidates. Send, receive, and verify that all required new hire documents are completed and accurate before proceeding. Maintain accurate and compliant documentation and information throughout entire hiring process, via Kenexa Recruiter (BrassRing) and SharePoint.Operate Sterling Information Systems to initiate and review background checks and employment verification. Coordinate with Security Coordinator to request processing of required Security Clearance and provide updates if needed.Confer with candidate and 3rd party vendor, Occu-Med, regarding scheduling and completion of pre-employment physicals.Request travel and billeting; provide insight on deployment overseas.Advise candidates on how to request and/or expedite Civilian Passports.Maintain clear and timely communication with candidates by providing status updates throughout entire hiring process, answering any questions regarding requirements, deployment, benefits, etc.Perform additional Human Resource tasks as assigned.

Greenville, South Carolina Area

Lead team of 9 Customer CARE Representatives responsible for all incoming calls for Recall North America – Secure Destruction Services; including general inquiries, work requests, service complaints, billing issues, cancellations, and new customers.Handled customer escalations immediately; researched, addressed the problem, and provided resolution.Used Symposium to monitor all phone calls coming in, wait times, and call durations to determine service level percentages. Identified KPIs and adjusted accordingly.Scheduled all arrival, break, lunch, and departure times to ensure coverage and maintained SLA (Service Level Agreement) of 95%.Performed 5 QAs per CARE Rep every month to ensure Quality Assurance standards are met.Coached CARE Reps on mistakes and/or improvements needed.Trained new and existing employees within Recall North America on newly implemented systems and/or processes.Participated in 6 month Lean Six Sigma Black Belt project; team developed a daily productivity scorecard for the entire Customer CARE department, across all business lines; successfully implemented and maintained.

Greenville, South Carolina Area

Received “escalated” bronze level account requests via case in NetSuite (Customer Relations Module).Updated Request – CIS with new customers/locations, relocations, and cancellations.Researched and addressed all service complaints; provide resolution to customer.Used PeopleSoft – GFS to research billing questions or issues; requested credits to be issued or charges to be dropped if warranted.Project Management; gathered large amounts of data for customers, perform mass update to all service locations within Request – CIS.

Greenville, South Carolina Area

Answered high volume of inbound calls from both internal and external customers; daily of 100+ phone calls.Provided information regarding scheduled services, purge projects, and/or general inquiries.Scheduled and issued all adhoc service requests. Processed and filed all new location, relocation, and cancellation requests in Citrix CCD (old database).