Serve as the hub of inbound communications to Big Spoon Roasters, working closely with team members across departments to ensure that our retail partners, distributors, vendors, and other parties receive exceptional customer service.Facilitate the ordering and fulfillment process for our retailers and distributors, support inventory management and production planning.Identify trends in inbound communications and customer behaviors and needs to aid marketing, strategy, and planning.

• Planned and directed 12+ races and store events per year and served as head race director for five annual races ranging from 250 to 1,500 participants.• Created four new annual races, each reaching set participant capacity and maintaining the allocated budget.• Established and maintained strong relationships with vendors, sponsors, and participants to build brand loyalty.• Developed and maintained a virtual/socially distanced events platform for the Durham running community during the COVID-19 pandemic; encompassed 13 events, races, and challenges that safely abided by the current CDC guidelines.• Managed and created marketing strategies for special events and races using social media and email marketing.• Developed sponsorship proposals and secured sponsor dollars and in-kind donations for special events and races.• Demonstrated leadership on the sales floor as store manager; assisted with new hires, staff training, inventory management, and purchasing.

• Managed day-to-day operations of the district’s largest logistics team of over 40 members• Directed logistics processes for the district’s highest volume/most profitable store and met annual sales forecast goal • Utilized state-of-the art technology to maintain accuracy in receiving processes, freight flow and replenishment transition, productivity results, and backroom inventory• Personally recruited, developed and retained 14 talented team members; 2 became team trainers

• Organized, promoted and assisted in the running of UNC-Wilmington’s 2012 International Education Week event, exceeding the attendance goal of 500 students• Designed marketing materials (flyers, posters, raffle tickets, and PowerPoint presentations) for UNCW’s 2012 Study Abroad Fair and International Education Week utilizing design programs such as InDesign and Photoshop• Requested participation in International Education Week from over 20 campus organizations through press releases, e-mail, telephone and face-to-face communication

• Introduced Jovial Pasta’s new organic products to 4 health food stores in the Wilmington area by conducting face-to-face product demonstrations • Coordinated with the East and Central Jovial Sales Manager and local health food stores to plan and implement new product demonstrations at target venues throughout the community • Individually conducted research on Jovial’s new products and communicated with the company to ensure customers had a full understanding of each product • Designed and set up a marketable display which included informational material, product samples and coupons to attract potential customers • Completed inventory reports before and after the demo and submitted a corporate demo report to the company’s sales manager which included: products used, retail and customer comments