The Pelican Club is an exclusive, members-only travel and lifestyle agency, specializing in tailor-made travel experiences.

The University of Toronto boasts a distinguished professional record marked by its leading research contributions, esteemed faculty, and global academic impact. Home to over 90,000 students and welcomes numerous guests annually, fostering a diverse and vibrant academic community. As a Guest Service Agent, my contributions are,• Extended a warm welcome to guests and students, ensuring seamless check-in and check-out experiences that left a lasting positive impression.• Skillfully managed reservations with precision, adeptly accommodating changes and ensuring guest preferences were met consistently.• Delivered comprehensive information about hotel amenities, services, and local attractions, enhancing guests' overall stay experience.• Maintained meticulous records and conducted financial transactions accurately, reinforcing trust and reliability.• Fostered collaborative relationships across hotel departments, optimizing operational efficiency and guest satisfaction.• Anticipated and exceeded guest expectations through personalized service, enriching their stay with memorable experiences.• Consistently adhered to stringent hotel policies and procedures, safeguarding confidentiality and ensuring a secure environment.• Proactively identified opportunities to elevate guest satisfaction, contributing to positive feedback and repeat business.

Located in downtown Toronto, One King West Hotel stands among the most acclaimed hotels, celebrated for its distinctive blend of historic elegance and contemporary luxury. As a Concierge Agent who specializes in a guest services, my key duties included,• Implemented strategies that significantly improved online review performance, resulting in a measurable increase from #8 to #5 in Trip Advisor, among other positive guest feedback and ratings across multiple platforms.• Built strong rapport with guests to understand preferences and anticipate needs, enhancing overall guest satisfaction.• Orchestrated seamless experiences by booking reservations, arranging transportation, and providing local recommendations tailored to guest preferences.• Resolved guest inquiries and issues promptly and effectively, ensuring a positive guest experience.• Worked closely with hotel departments to fulfill guest requests and maintain high service standards while assisting with check-in and check-our procedures.• Delivered personalized service and attention to detail, consistently exceeding guest expectations.• Thrived in a dynamic setting by managing multiple tasks while prioritizing guest satisfaction.• Actively sought feedback to improve service delivery and enhance guest experiences.• Adapted services to accommodate diverse cultural backgrounds and preferences, ensuring inclusivity and respect.

• Provided timely and courteous room service to guests, ensuring superior dining experiences.• Managed orders with precision, accommodating dietary preferences and special requests.• Maintained cleanliness and organization in service areas, adhering to hygiene protocols.• Elevated guest satisfaction through attentive service and prompt delivery.• Collaborated effectively with kitchen and front desk teams to optimize workflow and resolve guest concerns.• Contributed to favorable guest feedback and repeat patronage by consistently surpassing service standards.

Humber College is recognized as a leader in higher education, known for its innovative programs, industry partnerships, and dedication to student development and success. Accommodating approximately 2,000 students in its residence facilities from all campuses, including University of Guelph-Humber. As a Front Desk Agent, my responsibilities included,• Managed front desk operations in a collegiate residence hall, enhancing students' daily living experiences through efficient and supportive service.• Implemented and practiced emergency procedures, ensuring students' safety and peace of mind in residence.• Facilitated smooth check-in, check-out, and room assignment processes, contributing to students' comfort and sense of belonging.• Responded promptly and empathetically to students' inquiries, concerns, and requests, fostering a welcoming and supportive atmosphere.• Managed multiple inquiries and emergencies simultaneously, demonstrating exceptional multitasking abilities and prioritization skills.• Provided essential information and guidance on campus resources, enriching students' academic and social experiences.• Enforced safety protocols and college policies, promoting a secure and conducive environment for students' personal growth and development.

• Assisted with administrative tasks related to student admissions, including processing applications and maintaining records.• Provided support in managing student housing accommodations, handling inquiries, assignments, and maintenance requests.• Participated in student recruitment efforts by organizing campus tours, information sessions, and outreach events.• Conducted tours of the Residence for prospective students and families, highlighting campus facilities, housing options, and academic programs.• Collaborated with admissions and housing teams to ensure seamless coordination and communication throughout the enrollment process.• Managed student accommodation logistics, including room assignments, move-in/out procedures, and room condition assessments.• Assisted with orientation programs and events to welcome new students and facilitate their transition to college life.• Maintained confidentiality and accuracy in handling sensitive student information and records.• Managed office administration duties such as scheduling appointments, maintaining filing systems, and ordering office supplies to support efficient daily operations.