Anna Valle Email & Phone Number

Laredo, Texas, United States

Successfully managed a portfolio of commercial clients, identifying their energy needs and providing tailored solutions. Built rapport with potential customers, effectively communicating the benefits of energy services, resulting in a high conversion rate. Drafted, submitted, and processed energy contracts, negotiating rates and service agreements. Managed sales pipeline, tracked leads, and followed up on inquiries to maximize sales opportunities and meet targets. Acted as a primary point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support to ensure client satisfaction and retention.

Signed up new customers and managed renewals, ensuring customer satisfaction and retention. Handled all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while always remaining professional and courteous. Managed billing, contract, and enrollment-related questions or concerns, providing clear and concise explanations. Provided line-by-line, simple analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns.Addressed any concerns the customer may have, resolving issues promptly and effectively.Acted as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to the complaint management process, for escalation to the Team Lead and/or Care Director. Worked with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc)Met eCommerce requests and inquiries, e.g., facilitated online customer payments, enrolled/un-enrolled customers in auto pay, recovered usernames and passwords, provided status updates on agreement start and end dates, etc.

Coordinated and scheduled meetings, including preparing agendas, arranging facilities, and documenting meeting minutes. Managed travel arrangements for executives and employees, including booking flights, hotels, and transportation. Processed expense reports, invoices, and purchase orders, ensuring accuracy and timely reimbursement. Maintained and organized electronic and physical filing systems, ensuring easy retrieval of documents. Handled incoming and outgoing correspondence, including emails, letters, and packages. Assisted in the preparation and distribution of reports, presentations, and other materials. Managed office supplies inventory, placing orders, and restocking to support daily operations. o Provided administrative support to various departments as needed, including data entry, document formatting, and research tasks. Utilized software to update meter install status, customer information, and line construction status.Assisted in the onboarding process for new employees, including paperwork and orientation

Prospected and followed up on leads, closing an average of 15 premium sales monthly.Nurtured existing customer relationships, optimizing service quality and driving customer satisfaction. Drafted, submitted, and processed energy contracts, negotiating rates and service agreements

Resolved accounting, billing, and service delivery issues, ensuring high client satisfaction. Contributed to annual revenue goals by selling new services and products.Instrumental in growing weekly sales to an average of $25,000 through proactive prospecting and effective sales strategies.o Merchandised products in retail stores according to company guidelines, ensuring proper placement, stock levels, and signage for maximum visibility.Executed delivery routes to retail stores, ensuring timely and accurate delivery of products while maintaining inventory accuracy. o Built and maintained strong relationships with store managers and staff, addressing any issues or concerns promptly to ensure customer satisfaction. Conducted inventory counts and audits at retail locations, reporting discrepancies and assisting in resolution as needed. Utilized inventory management systems to track product movement, sales, and replenishment needs.