Anna Verstraete Email & Phone Number

• Create print and digital seasonal catalogs and supporting marketing materials to expand awareness of community education class opportunities resulting in a 46% increase in class registrations in fiscal year 2024.
• Increase project efficiency and program exposure by photographing classes and curating images for marketing materials that showcase participants and program opportunities.
• Communicate to participants according to plain language guidelines to improve experience and understanding.
• Design and edit the Community Education website content to ensure our current and prospective participants have an enjoyable user experience and access to accurate seasonal information.

Minnesota, United States

• Designed marketing collateral including property brochures, postcards, marketing presentations, and social media campaigns that resulted in the team surpassing their sales goal for fiscal year 2020.
• Updated the Realtors’ website with timely information including current listings, sold properties and blog posts.
• Created bi-monthly email newsletters updating clients with listings, market trends and upcoming events.

• Managed and implemented new form templates, procedures, content, and training materials to ensure compliance to regulations.
• Reduced impact on customer operations through development and implementation of product labeling with Adobe Creative Suite.
• Wrote and implemented process and procedural documentation to communicate regulatory requirements in plain language.

• Improved efficiency of product changes and reduced impact on production schedule through accurate review of marketing, engineering and procedural documentation changes and maintenance of the product life-cycle.
• Wrote and implemented process and procedural documentation to communicate regulatory requirements in plain language.
• Reduced impact on customer operations by working cross-functionally with marketing and purchasing departments to develop time-sensitive product labels using Adobe Creative Suite for new products.
• Successfully managed the ISO: 13485 regulatory standards transition project, which included developing a gap analysis, design templates, and documenting 162 standard operating procedures and procedural work instructions.
• Provided quality control for all quality management system documentation and data.
• Trained and supported all areas within the organization regarding the creation and approval of documentation.

• Used creativity and design principles to create cohesive Fixes that appealed to clients’ style and fit preferences.
• Implemented problem-solving skills and creativity when inventory was low to create a unified Fix while maintaining metric requirements.
• Managed weekly schedule to meet Fix/hour rate to ensure all clients were styled on-time and that the Fix expectation for the week was met.
• Improved company profits by consistently meeting or exceeding keep rate and average order value metrics.

Burnsville, Minnesota

• Increased awareness of RJS product and resources with engaging articles featured in the monthly marketing newsletter and the internal blog.
• Interviewed subject matter experts to develop a better understanding of technical information and communicate that information to customers through product guides.
• Perform software validation and developed user manual and training videos to improve customers’ experiences with RJS product and reduce occurrence of software anomalies and user errors.

Greater Minneapolis-St. Paul Area

• Designed and documented procedural work instructions to standardize internal processes and increase productivity.
• Improve the efficiency of preventative maintenance and purchasing through the development of the repair inventory management system.
• Reduced customer complaints and returns by performing a final work order review of each customer product prior to shipment.

Associate Of Arts And Sciences - Aas, Advertising And Graphic Design

Bachelor Of Science (Bs), Technical And Scientific Communication