Anna Walter Email & Phone Number

800 Ela Road, Lake Zurich, Il 60047

• Assist vice president of sales with monthly reports • Aid credit department in resolution of payment issues • Support sales staff with reports, tradeshow follow up, and lead generation• Maintain remote warehouse/plant orders, truck shipments and inventory replenishment• Manage customer service reps regarding standards of business excellence, professional customer interaction, problem resolution, data entry, pricebook maintanence, and shipping quotes.• Handle customer complaints/quality issues/returns• Maintain Sales representative contracts

• Provided customers with technical assistance for home PC hardware problems purchased from AT&T (i.e. sound cards, speakers, memory)• Taught in-house computer training program to coworkers. • Chosen by superiors to attend training seminar at AT&T headquarters in New Jersey. • Offered higher position in GA when office was closed.

• Trained in CPR and emergency medical procedures.• Worked professionally with a variety of personalities, ethnicities, backgrounds on a daily basis. • Received several commendations letters from passengers for excellent service and attitude. • Traveled to different parts of the country and developed understanding on differences in regions.

Dallas/Fort Worth Area

• Telemarketing agent for three months then promoted to supervisor• Supervised 40 telemarketing agents• Managed attendance records