Anna White Email & Phone Number

Answer all incoming calls for the shop office to help answer questions, take messages, and direct calls to the appropriate partiesCommunicate with Ziegler branches and customers to update them on the status of their component repairs in the shopPerform general office duties including: ordering office supplies, employee merchandise orders, maintaining all important records, handle and disperse all incoming and outgoing mail, coordinate and schedule meeting spaces, and assisting with walk in customersSchedule tours of the Ziegler Rebuild Center (ZRC) and coordinate with Shop Supervisors to find adequate tour guidesHelp with onboarding new employees by taking pictures for badges and taking orders for new uniformsHelp plan events and lunches for the ZRC and help to find catering, planning dates, location, and setting up the day of the eventOrder and maintain all uniforms for technicians and supervisorsStock all vending machines on shop floor to ensure techs have the proper safety equipment and supplies needed to perform their jobs and maintain inventory for all of vendingWork closely with tooling representatives for warranty tools that are broken or worn out to ensure technicians have properly working tools to complete their jobs

• Create warranty claims to submit to outside vendors for reimbursement from failed machines• File and monitor warranty claims to maintain control of warranty expenses• Communicate and maintain a working relationship with branch personnel to ensure accurate data isbeing submitted for warranty consideration• Complete necessary documentation on warranty procedures and review them annually to insure theirvalidity• Run training sessions with all Ziegler Caterpillar branches on warranty procedures and communicatewhat is needed from branches in repair reports

• Supervised up to twenty team members to allow fast checkout times and resolve guest complaints • Coached team members on the benefits of Target Redcards and how to promote Redcards to guests to reach weekly goals• Administered yearly reviews to team members to set goals and discuss different ways to improve performance and reach their goals • Trained six team members at guest services, Target Café, and photo lab to help maintain proper staffing needs and guarantee fast and friendly service to Target guests• Conducted job interviews for front end openings to maintain proper staffing levels • Participated in monthly Team Leader meetings to set developmental goals for front end operations and discuss questions and concerns about policies and procedures.

• Increased sales through delivering quality store operations and in store sales-building activities• Controlled product costs, operating expenses, and labor budgets by efficiently scheduling and managingwages, proper inventory control, and maintaining proper maintenance and upkeep of equipment• Maintained adequate staffing levels in store by recruiting, interviewing, hiring, training, and retainingexcellent team members who meet necessary requirement of the job requirements• Monitored performance of all employees and holds employees accountable for standards andexpectations• Ensured proper cash control by maintaining accurate safe counts and daily sales deposits• Maintained records of personnel, inventories, sales, and banking information• Conducted new hire orientation, new employee training, and provided ongoing development, coaching,and training for all store employees

Advent Talent Group is an award-winning recruiting agency, powered by a super-hero staffing team. We provide organizations in the Twin Cities with exceptional talent in the areas of administrative/clerical, customer service, HR, mortgage/financial and light industrial roles, on a contract, contract to hire and direct hire basis. As a small, Women’s Business Enterprise (WBE), Advent Talent exemplifies versatility, perseverance, and entrepreneurialism. We develop strong, long-standing partnerships with people to help them achieve their goals; expertly matching talent with a wide variety of organizations in the Twin Cities.At Advent Talent, we are passionate about our community, and have a company-wide focus on volunteerism and charitable giving. Our philanthropic mission is to help improve the social, economic and educational conditions of women and children in the Twin Cities region.

• Assisted Clinic Providers by scheduling patients for procedures and department referrals which allowed for better patient care• Coordinated appointments for patients between internal departments and outside facilities • Informed patients about what will happen during procedures they are scheduled for and explained preparation instructions for patient’s to follow before the appointment• Participated in department projects to brainstorm and create ways to be more efficient as a department with the protocols and procedure

• Assisted Clients with their bank deposits, withdrawals, cashier checks, and miscellaneous transactions• Verified teller drawer at the end of each shift to ensure transactions and drawer were balanced• Protected Clients accounts by participating in ongoing training with fraud knowledge with checks, cash, and accounts

• Supervised up to twenty team members to allow fast checkout times and resolve guest complaints • Coached team members on the benefits of Target Redcards and how to promote Redcards to guests to reach weekly goals• Administered yearly reviews to team members to set goals and discuss different ways to improve performance and reach their goals • Trained six team members at guest services, Target Café, and photo lab to help maintain proper staffing needs and guarantee fast and friendly service to Target guests• Conducted job interviews for front end openings to maintain proper staffing levels • Participated in monthly Team Leader meetings to set developmental goals for front end operations and discuss questions and concerns about policies and procedures.

• Maintained and built positive relationships with customers to guarantee their satisfaction with the company while maintaining a positive atmosphere• Organized both retail and warehouse products to maintain a positive store image• Enriched communication skills while working with customers to find the exact merchandise needed• Solved customer complaints by listening to their needs and creating a solution to best fit the customer and company• Designed wedding invitation samples for brides• Prepared and filled customer orders for pick up and shipping

• Supervised up to five team members; delegated shift duties and evaluated team members strengths for most accurate placement• Upheld policies, procedures, and standards of Caribou Coffee to ensure quality and ease of service of customers• Verified safe and drawer amounts to ensure proper cash handling procedures• Directed team members towards daily sales goals, fast service, and customer interaction• Responded to customer complaints in a timely manner to ensure great customer service

Assist Tour Guide Intern with training in new Tour Guides and helping with Tour Guide meetings. Coordinated and set up College Visit Days at the UniversityCreated schedules for Tour Guides for the College Visit DaysHelped to conduct interviews for new Tour Guides, FOCUS Members, and Falcon ScholarsCoordinated training sessions for Tour Guides and FOCUS Members with the Tour Guide Intern and Supervisor

• Aided Admissions Counselors with new student mail outs and college visit day folders. Entered prospective student information into Recruitment Plus system• Provided prospective and admitted students with a tour of campus on regular tour days, college visit days, and special visit days• Improved communication skills by calling admitted and prospective students asking if they have any questions about the admissions process or about the University

River Falls, Wi

• Created informative bulletin boards and programs for residents to read and participate in• Enhanced conflict resolution skills by helping residents with conflicts and problems• Developed team building activities for both residents and staff to better learn about each other• Communicated with residents about policies and standards for the resident halls• Participated in weekly staff meetings and bi-weekly one to ones with my supervisor

Oakdale, Mn

• Assisted with training new employees on service standards and terminal operation• Enhanced multi-tasking by filling in for different positions throughout a shift• Improved money management skills by counting and receiving money to ensure all transactions were completed accurately• Provided strong service by greeting customers, displaying a positive attitude and helping to locate merchandise• Strengthened communication skills by working with a wide variety of colleagues, supervisors and customers

Bachelor Of Science (B.S.), Business Administration And Management, General

Bachelor Of Science (Bs), Business Administration And Management

Minor- Psychology and Economics