Anna White Email and Phone Number

Diploma in Leadership & Management

Skills include- Proficient in the use of Wordpress and Wix websites- Proficient in the use of CRM platform - Mailchimp and scheduling tools - Hootsuite- Liaising and forming relationships with all 16 venues and key stakeholders- Coordinating key events in the marketing calendars for all venues- Creating and implementing the marketing calendar- Creating content across all social media channels, websites and EDMs- Creating and implementing training on the use of third-party platforms eg Eventbrite, Design My Night.- Ensuring SEO, SEM across all channels are at optimal performance- Use of Google and FB Ads / campaigns- Reviewing analytics and data from campaigns- Maintain brand standards- OOH billboards and cinema advertising- Developing new relationships for the business- Working closely with PR- Excellent time management, attention to detail and outstanding written and verbal communication skills- Pro active, self motivated and vibrant team player.

Dual diploma in Business, Marketing & Communications

My confidence, reliability and communication skills allowed me to become a valued member of the Scott Dunn team and progress from an administrator into the role of Quality Control Co-ordinator after 6 months.Skills Shown:• Attention to detail when spot checking documents produced by the sales team.• Providing feedback, support and training to the sales team on a regular basis.• Being a mentor to travel consultants allocated to me.• Creating and assisting in the development of new Quality Control processes.• Suggesting new ideas for the development of the Scott Dunn Service.• Creating area specific and training guides for my colleagues and the sales team.• Taking responsibility of my own personal development and managing my own work load efficiently.• Working as part of a newly formed team and providing them with support when needed.• Fire Safety Officer.• Working with the bespoke in-house systems effectively and completing any ad hoc duties required.

Skills Shown:• Quick learning in order to use the bespoke, in-house software efficiently.• Creating and updating databases including the uploading of offers, templates and area specific information.• Attention to detail when completing administration tasks and ad hoc duties. • Organising and posting documents.• Ordering stationary items for the office.• Being a strong team member that is able to work with and learn from others in a newly formulated team.• Effective communication skills and confidence when liaising with other members of staff.• Managing my time and prioritising my workload to ensure deadlines are met and unplanned requests can be dealt with in a timely manner.• Trustworthy and competent in carrying out key tasks that require due care and attention in order to be issued without the need for manager sign off.

Being offered a 4 year sponsorship was an amazing opportunity, however I declined as I want to build a career in the U.K nearer to family and friends.Skills shown:• Valuable team member proved with the constant weekly hours when only on a casual contract, performance reviews and offered sponsorship. • Good Social Skills and customer focus was important in order to build a rapport with regular customers• Problem Solving and Improvisation were required at times when there was a lack of staff, workplace accidents, customer queries and fluctuations in trade. • Verbal Communication between myself and team members when running the day to day shift work, but also when training new team members the general role, responsibilities and practical skill set required to meet the company standards.• Accuracy and attention to detail when using a till, stock checking, making orders and taking deliveries.• Leadership skills as a shift runner/supervisor to support managers and manage staff to ensure customers are receiving the highest quality service.

During travelling in and around Australia, I completed regional work in the form of a farm hand. Below are skills I acquired and used:• On the job learning was required and this involved not only learning new skills and adapting to a new environment but taking on board criticism and adapting and applying new skills to meet unexpected and changing circumstances.• I never worked hands on with animals before so specific routines and procedures that needed to be followed had to be learnt extremely quickly• Prioritising work load was essential for each section of the farm so all animals were fed, watered, rotated and had fresh bedding daily. • Positive work ethic was required to not only adapt to a new working environment but also to work very long days, constantly learn new skills and take on increased responsibilities over the three month period. • Each day was a new challenge that required me to focus and remain driven • Hands on approach – not scared to get stuck in and do my fair share in both the work and home life. I cooked for the family in the evening, helped to desensitise and mother newly birthed foals and was left to run the farm on my own.

During this position I finished my training and worked within the surgery as a qualified Dental Nurse for two years. This role gave me high level of knowledge in cross contamination and treatment procedures. Forward planning allowed me to complete the days work but also identify and undertake any additional tasks that ensured the day ran to schedule.Skills Shown:• Identifying risks within the workplace was important as it could affect other team members and patients coming into the practice. This would then be brought to the attention of the practice manager and dealt with accordingly. • Pre-Planning the following days work meant that lab work and instruments that may be needed the next day were readily available. Checking the patient list meant it was possible to identify and prepare for any special requirements eg latex allergies.• Efficient time management and learning to prioritise meant that the day ran to schedule, patients were seen promptly and where appropriate, the most important cases were dealt with immediately. • Accuracy and attention to detail when working on reception as it involved the filing of dental records, completing payments, booking and managing appointments, and data inputting through the use of computer programmes within Microsoft Office and ‘Exact’ (dental specific). I was also given the added responsibility of balancing end of day receipts.• Communication skills were enhanced both in a written and a verbal sense, from greeting and meeting any individual needs of patients, booking appointments and interacting with patients of all ages within the surgery itself, whilst also writing patient notes in a clear and concise manner.