Anna Williams Email & Phone Number

I was the sole person responsible for undertaking all finance related activity; tasks included, purchase ledger, sales ledger, bank and credit card reconciliations, processing expenses. Other tasks included administration of company vehicles, supporting apprentices, registration of customer's warranties and quoting and processing annual renewal subscriptions.

Being the public face of the organisation as first point of contact for all queries, and ensuring only the highest level of service is delivered to each customer. Using various software packages to advise customers on motor insurance based queries. Providing customers with relevant information on additional products that will embellish their existing insurance policy and selling these products where possible, without undue pressure. Ensuring that all the correct questions are asked to the… Show more Being the public face of the organisation as first point of contact for all queries, and ensuring only the highest level of service is delivered to each customer. Using various software packages to advise customers on motor insurance based queries. Providing customers with relevant information on additional products that will embellish their existing insurance policy and selling these products where possible, without undue pressure. Ensuring that all the correct questions are asked to the customer in order to gain necessary information to comply with company policy, FCA standards and the requirements of the Data Protection Act. Liaising with other agencies both internal and external to ensure customers are provided with the correct service, at the correct price. Producing invoices and taking payment for services provided. Following up with customers to ensure any issues raised have been resolved satisfactorily. Ensuring all quotations are accurate, thereby preventing any loss of profit to the organisation due to inaccuracies. Show less

Co-ordination of up to 40 employees on one shift, ensuring the delivery of excellent quality, service and cleanliness standards delivered to every customer, in a highly pressured environment. Recruitment and selection of employees, initial administration of their files, and organisation of their shifts. Weekly generation of the staff schedule for up to 130 employees. Producing sales forecasts and planning shifts in line with customer demand and labour targets, with precision and accuracy… Show more Co-ordination of up to 40 employees on one shift, ensuring the delivery of excellent quality, service and cleanliness standards delivered to every customer, in a highly pressured environment. Recruitment and selection of employees, initial administration of their files, and organisation of their shifts. Weekly generation of the staff schedule for up to 130 employees. Producing sales forecasts and planning shifts in line with customer demand and labour targets, with precision and accuracy. Management of the Apprenticeship Programme, organising time for completion, leading meetings with trainers on the programme, overseeing the training, final administration of the apprentices’ work to ensure it is of the correct standard to achieve the qualification. Delivery of excellent customer service to all customers and role modeling this behaviour to employees. Being a position of financial responsibility, cash and safe management was a priority, by ensuring the correct processes and procedures were carried out to minimize cash +/- on a daily basis. Resolving conflict internally, as well as between customers and staff. Show less

Bachelor Of Arts (Ba), Retail Management, 2:1

In completing my degree in Retail Management I have been able to analyse and critique retailers’ current financial position, operational.

Education record