Anna W. Email & Phone Number

Responsible for Sales in the Eastern European Region and managed a highly skilled team of Country Sales Team Leaders. Developed and implemented a competitive strategy which resulted in a 230% increase in Sales.Optimized and executed the recruitment process. Minimized recruitment costs by effective contract negotiating and organized best benefits for employees.Evaluated the company's business progress and optimized strategies to further improve team performance and reach strategic goals. Optimized internal processes and operating procedures which contributed to regional growth efforts.Developed effective Sales strategies, implemented improvements, and monitored changes. Created A/B Tests to maximize ROI of Sales actions. Decreased costs and increased revenue values in order to maximize profitability while reviewing all factors that impacted the company's business.Contributed as an active partner to key decision-making processes, supporting and evaluating the optimal path for the company's further growth.Lead the launch of a new product in the US market.Running motivational team meetings and motivated employees to practice self-care for their emotional well-being and boost productivity.

Created and Managed a team of four Sales Consultants and provided solutions to increase revenue. Responsible for KPI achievements and analyzing statistical data in order to maximize the company's revenue. Developed Sales training as well as highly effective call scenarios and conversation scripts.Resolved current challenges, coordinated and synchronized tasks to improve workflow in the CRM, optimizedtemplates for daily client conversations, created customer promotions and handled payment transactions. Created a new product outlook and improved the overall user experienceCreated innovative solutions to quickly target customers in need of extra support which improved the overall customer journey.

Offered customer care to clients from Poland, parts of Europe, and South Africa, over the phone and by email. Actively participated in optimizing customer journeysHandled high-volume calls while for 29 Estée Lauder brands including Estee Lauder, MAC Cosmetics, Bobby Brown, La Mere, and Clinique. Navigated through SAP and CRM to find, manage and resolve potential stock issues, developed Sales documentation and registered promotional codes.Effectively cross-sold company products, and resolved client cases quickly and efficiently - up to 60 cases per day for all 29 synchronized company's online stores.

Londyn, Anglia, Wielka Brytania

Coordinated urgent interpretation services provided to the largest NHS hospitals in Manchester and other medical subcontractors. Managed high-volume emails and calls, prioritized service requests, and evaluated the language skills of Interpreters. Worked in a high-pressure environment responding to emergencies. Responded to clients' complaints by providing quick and efficient solutions.Successfully managed the workflow of 80 interpreters serving direct help to doctors and patients. Scheduled (inter)national business trips for interpreters who filled in for absent colleagues.Liaised with Recruitment to identify company needs and developed strategies to fill the imminent and future clients' requests.

Advised customers about retail banking products and services that catered to mass market customers, in-person or over the phone, which contributed to increase profit for the bank.Offered banking solutions to customers after capturing the customer profile conversation in the CRM System. Utilized the CRM System for leads to maximize new and existing deposit relationships through cross-selling of all retail banking products. Delivered an exceptional customer service experience while responding to daily customer inquiries.

Stany Zjednoczone

Anna had a diverse range of responsibilities as an owner/manager of the webshop. From managing the sales and providing customer service to working on the marketing front with activities like developing and executing campaigns for advertising, search engine optimization, and AdWords, she gained significant experience across several business aspects. Besides, her collaboration with suppliers, warehouses, and delivery companies and efforts in optimizing the online transaction system indicates her ability to solve issues and manage logistics efficiently.

Stany Zjednoczone

Anna has had the opportunity to experience life in the USA as part of an Au-Pair program, which has provided her with a unique cultural experience. Pursuing an education in Medical Administration in the USA she enjoyed creating her first online store as a reseller for www.fragrancenet.com

Bechelors, International Business/Trade/Commerce

Medical Administration

Economic Banking Specialization