Anna Yashkina Email and Phone Number

 Advising over 30 customers per day on travel products and services Sales, arrangement and coordination of airport transfers and ground transportation Sales of individual and group trips (up to 13 ppl) / excursions/ activities (Dubai, Abu Dhabi, expositions, Dubai Expo 2021,parks, the Indian Ocean, etc.) and related arrangements like purchasing tickets and passes for customers

One of the best health resorts and detox centers in Russia (over 5000 CIS and EU customers)2019 – Nov 2021 Sales of tours and relevant add-ons. Handling customer enquiries through email/ website and phone enquiries Negotiations with company owners and senior executives Handling Russian and foreign VIP customers (Forbes-50 listed guests, governors, Russian celebrities like Pavel Derevyanko,Artem Tkachenko, Ekaterina Volkova, Anna Ardova, etc.) Handling foreign guests from Italy, Germany, Switzerland, Spain, Kazakhstan, etc. Advising, sourcing and providing customers with the best deals and products to meet their demands and expectations Advising customers on travel planning and arrangements Coordination and arrangement of group arrivals (up to 10 ppl) Managing bookings and reservations via 1C and AMO CRM Keeping customer database (>5000 ppl) Control of invoice payment Building strong relationships and keeping in touch with customers (>40% return customer rate) Competitor analysisKey achievements: Exceeded sales plan by >100% on a regular basis Ensured sales conversion of >50% Sales volume increased 150% (2019 vs 2021). As a result Ulutay is usually fully booked for the next 2-4 months Expanded average customer ticket by 20 000-50 000 RUR, upselling relevant add-ons On COVID-19 outbreak in 2020 managed to keep 86% tours, which customers had bought prior to lockdown and restriction measures, due to efficient negotiations with customers Received “Master of Negotiations” Award by the company's management Introdused multiple ideas on the website- and UX improvement by analyzing customers’ feedback Introdused and implemented various promos and discounts to promote sales

 Direct sales to corporate and mass clients (including cold calling and promos) Carrying out strategies to attract new customers Personnel management. Personnel training and on-boarding2008 – 2015  Negotiations with property management companies and homeowner associations. Contracting Carrying out strategies to improve customer service. Complaint managementKey achievements: Customer acquisition rate (GPON technology) raised by 200% in 2010 Trained 10 new employees: later one of the trainees even got promoted to Head of Sales