-Project management: Responsible for the entire process from project initiation to completion. Connect with American clients, translate and organize project related information and client requirements, hold project kickoff meetings internally, and explain all project requirements to project members; According to the project delivery schedule, create project shooting plan, integrate resources and promote project related members to prepare for project production; During project execution, accurately follow up and control the progress, risks and quality of shooting at various time points of the project, ensuring that all departments can cooperate and complete the shooting of pictures on time -Process optimization: Responsible for the writing and updating of departmental workflow SOP, promptly identifying unreasonable process and coordinating with various departments to optimize them, making the production process smoother, improving efficiency and reducing production costs. -New employee training：Writing of training materials for new employees, and as the main trainer to train new employees. Evaluate and track the training results of new employees, ensuring that they can proficiently master the knowledge and skills required for their positions and integrate into the daily work of the team smoothly; -Monthly/Yearly Report: Responsible for monthly report, obtaining information from report data and analyzing it, monitoring production issues in real-time and summarizing them, in order to drive the improvement and enhancement of the company's daily operations; Summarize the year-end report, identify phased issues. -Cross departmental communication: Participate in procedural issues and discussions related to various departments, and implement the workflow of the department; Cross departmental communication includes integrating resources, collaborating across departments, coordinating project production, insuring the delivery of company projects and daily.

-Project management: Follow up on the entire process of the project from start to finish. Translate and organize project related information, and provide quotations; Translate according to project delivery schedule and client requirements, coordinate with designers/operators to design and modify; Control and supervise project risks during the production process, such as delivery time, quality, cost, etc; -Process optimization: Assist the customer service manager in improving the customer service process, complaint process, and training process. The main focus is on analyzing existing problem,clearing bottlenecks in the process, and help production smoother. -Team allocation and coordination: Managing team with 7 workers, allocate and coordinate project tasks, and supervise the completion of team work; Caring for and discovering the work difficulties and issues of team members and helping them solve them to ensure the smooth progress of the project. -Customer complaint handling: Based on customer complaints, analyze the nature of the problem, implement the problem-solving process, provide solutions, and ensure efficient and timely resolution of customer issues; Collect and organize customer complaint issues and solutions to form a document, and share and review experiences within team. -Monthly Report: Produce monthly reports for the team, analyze the number of customer complaints, artworks, and related issues during this period to optimize internal process improvement and enhance customer service quality. -Organizational coordination: Proficient in coordinating multilateral relationships. Mainly list with following aspects: Firstly, coordinate customer projects with production, balance project and production time, and ensure the completion of customer project requirements at relatively low costs. Secondly, coordinate the project workload allocation among team members to ensure that employees can efficiently handle their work.

Schawk, Inc. is pushing the boundaries in premedia solutions. We are a leading global provider of brand point management services, enabling our business partners of all sizes to connect their brands with their consumers to create deeper brand affinity. With a global footprint of more than 60 offices, spanning the North America, Europe and Asia Pacific. Schawk helps its business partners create consistent and compelling brand experiences by providing integrated strategic, creative and executional services across brand touch points.

-Job description: Responsible for customer resource development, product sales promotion and follow-up orders. -Customer development: Responsible for product release of Alibaba platform, developed customer resource on Google and other channels, handed inquiries, made quotations, negotiated order details; -Product promotion: Developed product solutions according to the specific needs of customers, recommend matching hot-selling products, and promote users to place orders. Accepted customers to visit and promoted the fulfillment of orders. -Delivery time control: Connected with the factory production department, control the production progress, and ensure to delivery on time. -Later maintenance: Understand the use of products, improve customer satisfaction, and complete the secondary development. Work performance: Successfully established the company's foreign trade business department;