Anna Zombori-Suszter Email & Phone Number

Budapest, Hungary

Provide in-depth root cause analysis for complex customer cases, aiding Customer Support Engineers in swiftissue resolution.Assemble environments featuring advanced or less commonly used technology stacks, including WebLogic,WebSphere, DB2, PostgreSQL, Nginx, Apache, Elasticsearch, etc., meeting unique customer requirements,primarily utilizing Docker for these purposes.Read and debug Java code to identify root causes of complex issues.Analyze and validate customer environment configurations, ensuring compatibility and detect anymisconfigurations.Collaborate closely with developers to diagnose and resolve customer issues.Utilize Groovy scripts for troubleshooting and analysis.Implement debug patches to diagnose customer environments with restricted access, ensuring thoroughexamination of system behavior.Mentor colleagues, sharing expertise and fostering professional growth within the team.Develop internal tools to streamline day-to-day operations, such as holiday planning or scheduling weekendon-call support.Continue involvement with our cloud solutions, operating at a higher level and sharing knowledge in the topic.

Budapest, Hungary

Effectively communicated with customers via written and verbal channels, offering prompt assistance.Managed multiple issue reports concurrently, showcasing strong multitasking abilities.Leveraged our knowledge base to swiftly address customer inquiries and provide accurate solutions.Conducted comprehensive testing of reported issues across various application servers (Tomcat,Wildfly/JBoss) and databases (MySQL, Oracle, MSSQL), while also technically analyzing these issues todiagnose root causes.Provided specialized support for our cloud solutions, ensuring seamless operation and addressing customerconcerns promptly.Collaborated closely with developers to resolve bugs and offer technical explanations to customers,facilitating smooth issue resolution.

Budapest

Participated in the development of a geolocation software written in C++.Engaged in manual system testing before aiding the automation of these tests for the test automation team.

Budapest

Provided second-level support for SAP SuccessFactors applications running on Tomcat.Conducted validation of the applications and infrastructure utilizing InSpec.Developed and maintained automation scripts written in Bash and PowerShell.Monitored the applications and environments, managed incidents.

Budapest

Supported colleagues in daily tasks.Installed SSL certificates for clients.Maintained cloud server inventory (Linux/Windows).Conducted basic operational tasks like server configuration reviews.