- In the role of an Intake Change Agent (PM), acting as an S2P process expert, responsible for building and documenting the end to end processes, - Gathering and estimating project requirements and business impacts,- Involved in working on Risk Management,- Making sure the planned changes are implemented in a timely manner and meet the user's expectations,- Taking an active role as a change agent in the Hypercare and Stabilization phase of SAP implementation into the Client's finance world,- Responsible for reviewing and auditing internal existing global processes in order to highlight improvement opportunities and weaknesses,- Creating and conducting trainings for team members , as required.

- Assuming a lead role in documenting and testing of new operational processes, - Assessing the risks and opportunities related to any process changes,- Taking over a role of a Technical Writer and using HTML to publish the process documentation online,- Small project implementation,- Making a contribution to improving operations customer satisfaction ratings by using customer feedback to direct business improvement initiatives,- Liaising with internal and external Customers and support departments on quality problems and issues.

- Took an active part in cross-team training and prepared product specific training materials,- Involved in Operational Excellence project as a Lead; prepared and conducted training for collections teams.

Responsible for debt chasing and managing own portfolio of client's.

- Audited team members,- Took active part in the project’s retransition to India: designed and conducted two-week training in Delhi for a team consisting of 11 members.