-Responsible and accountable for all KPIs.- Day to day running of store.- Recruitment, training and development of team.- All aspects of HR and performance management.- All aspects of finance and banking.- Minimising controllable costs in order to maximise profit.- Influence over stock package and stock holding.- Liasing with factory on daily basis.- Floor control and service driving.- Customer service and expansion of customer base.- Customer relations.- Business analysis.- Commercial development of brand and excellence as standard.- Visual merchandising and creative.- Working closely with key head office contacts on a daily basis including branch merchandisers and marketing team.- Instore events.- Brand ambassador.

-Responsible and accountable for all KPIs.- Day to day running of store.- Recruitment, training and development of team.- All aspects of HR and performance management.- All aspects of finance and banking.- Minimising controllable costs in order to maximise profit.- Influence over stock package and stock holding.- Liasing with factory on daily basis.- Floor control and service driving.- Customer service and expansion of customer base.- Customer relations.- Business analysis.- Commercial development of brand and excellence as standard.- Visual merchandising and creative.- Working closely with key head office contacts on a daily basis including branch merchandisers and marketing team.- Social media.- Instore events.- Brand ambassador.

Covent Garden September 2012-Present -Responsible and accountable for all KPIs.- Day to day running of store.- Recruitment, training and development of team.- All aspects of HR and performance management.- All aspects of finance and banking.- Minimising controllable costs in order to maximise profit.- Influence over stock package and stock holding.- Stockroom management.- Floor control and service driving.- Business analysis- Commercial excellence.- Visual merchandising.- Liasing with key head office contacts on a daily basis.- Brand ambassador.Westfield, Stratford July 2011- September 2012As above, and in addition the following;- Recruited, inducted and developed an opening team of approximately 45 staff, which increased to 60-70 in the first 3 months of the store opening.- Oversaw store opening alongside Area Manager and Head Office support team.- Exceeded turnover expectations and consistently beat target month on month.- Record breaking Christmas week 2012.- Responsible for building upon and developing opening stock package.- Established the stores reputation in the shopping centre as a key footwear destination.Kingston-upon-Thames July 2009- July 2011Store ManagerThis was my first Store Manager role with the company. BrightonAugust 2007- July 2009Supervisor/Assistant ManagerI joined Office Holdings Ltd as Supervisor of the Brighton store. After 9 months I was promoted to Assistant Manager.Main responsibilities:- Key holder/ running of store on a daily basis- Supporting store manager in all areas- Leading and developing team- Driving service and sales- Stock management- Visual merchandising

After leaving the position of Assistant Manager at independant footwear and accessories store Zigzag, I continued to work on a freelance basis as a buying consultant to the owner, for both Zigzag and it's premium sister store, ladies footwear and accessories boutique Harriet Hudson.- Attended remote buying appointments with suppliers and brands.- Attended various national trade shows.- Bought stock up to 8 months in advance for coming seasons.- Trend forecasting.- Budgeting.- Assisting the owner with the commercial development of the two brands.

(Independant footwear boutique)- Key holder.- Day to day running of store.- Visual merchandiser.- Customer service.- Training new staff.- Built on store reputation and customer base.

- Completed Standard, Advanced and Top level training programmes.- Key holder.- Day to day running of store.- Customer service.- Extensive visual merchandising training.- High level and window displays.- Mannequin dressing.- Model Store sign offs.- Assisted with new store openings.- Shoe department manager for 10 months.