Annabel Lopez Email & Phone Number

Oceanside, CA, US

San Diego County, California, United States

United States

Responsible for a client-facing teams to deliver HR expertise to company’s clients across all industry and service deliverables. Partner with senior executive leadership and C-Suite to develop and implement short-term and long-term business plans and objectives to drive and measure increased value to the client base. Work collaboratively with the sales.

Southern California

Led team of client services professionals to create a singular brand and culture from acquired entities. Managed client services projects to ensure the adoption of best practices to further the company’s business strategy. Partnered with senior executive leadership and C-Suite to develop and implement short-term and long-term business plans and objectives.

Managed team of ten client service representatives in the southern California region, including Irvine, Los Angeles and San Diego. Oversaw client’s experience from sales closure through transition and ongoing service. Partnered with director level leadership throughout the organization to streamline processes and improve customer experience by mitigating.

Diamond Bar CA

*Demonstrate ability to successfully lead a team in a fast paced environment.*Strong knowledge in understanding business needs and conditions for small to mid-sized business operation from an owner’s perspective to make business decisions and give guidance to clients, peers, and direct reports. *Extensive experience in operations responding to customer.

Diamond Bar Ca

Responsible for creating a "wow" experience when leading interactions with external and internal customers by consistently exceeding expectations. Under limited supervision, with independent judgment and decision-making, I developed, monitored, and completed a strategic customized service plan to meet the needs of each client. Provided value that.

San Dimas Ca

• Collected and analyzed client requirements and work with client payroll, tax and it staff to design and implement appropriate solutions.
• Conducted meeting within the client organization to obtain information, resolve issues and communicate project objectives and status.
• Utilized project management methodology and tools to ensure that implementation process is completely defined and on schedule.
• Conducted conference calls and/or onsite visits in efforts of training clients on newly assigned systems, and provide ongoing assistance.
• Developed, implement and monitor project plans for all client assignments.
• Facilitated testing and communication results for all assigned client accounts.

San Dimas CA

• Managed the successful relationship of a client base of 15 National Client Accounts.
• Annual onsite client visits to ensure we were exceeding our client’s expectations.
• Maintained effective communication skills with internal and external clientele.
• Provided training and guidance to clients, payroll regions, colleagues on our Website.
• Maintained up to date knowledge of tax laws, filing requirements, and risk management policies.
• Identified and reported potential issues that may impact service quality and financial risk.

San Dimas CA

• Researched client, agency, and payroll, center inquires and respond in a timely and professional manner.
• Worked closely with our Risk Management, Banking departments, and Federal and State agencies to ensure our client issues were resolved.
• Responsible for a smooth quarter and year end processing for our client and regional support.

Diamond Bar CA

• Effectively managed workload in ensuring our department goals were met.
• Met all State agencies requirements and deadlines in order to minimize our clients financial exposure.
• Worked with client’s HR Department and State agencies to gather employee’s separation information in efforts to respond to unemployment claims.
• Prepared, protested and appealed unemployment claims on behalf of our clients.