- Reducing the global complaint rate without impacting profitability - Managing a team of 8 product managers/specialists across Europe and China- Managing risk and uncertainty within the product portfolio- New product development driven by identifying portfolio gaps- Collaborating with OEM partners to improve current product offering - Project managing the removal/replacement of unethically sourced products - Leading a technical content marketing team to create and promote target content in China using Wechat platforms, SEO on Bing and at events

- Setting quality standards and implementing these across the business- Analysing portfolio to develop a 5-year strategy to improve customer satisfaction- Developing financial model incl. trend forecasting and ROI for proposed strategy- Writing business proposals for the board of directors- Managing and de-risking the product removals process- End of life product life cycle management - Working with manufacturing to troubleshoot problematic products- Leading the commercial input for our largest antibody validation collaboration- Assessing the quality of new product additions and product lines- Designing tableau dashboards to monitor KPIs- Campaign management from design to implementation- Working with the communications team to develop campaigns, marketing and conference materials

- Help managing supplier quality project - Analysing and presenting supplier and product data to the management team - Creating new ways of depicting data and implementing these across the company - Finding areas of improvement and managing new processes - Testing new systems before implementation - Help interviewing and training new team members - Reviewing quality of product datasheets

- Answering phone and customer inquiries and complaints in French and English - Troubleshooting customer issues - Upselling and Cross-selling to customers - Reviewing customer data and publishing these on website - Product recalls - Customer satisfaction survey - Liaising with supplier managers - Supplier visits - Technical and business presentations at Conferences and Roadshows

- Collaborated with different services to assess the training needs of agents - Attended recruitment interviews and assessed candidates - Negotiated with different services - Revised budget progression for the year - Suggested ideas for lowering costs - Learnt about how a large community’s needs change and what actions are being taken in order for it to survive during this economic climate - Adapted to a different business culture and language

- Market research for services offered by competing advertising agencies to improve Hunterlodge Advertising agency - Wrote a campaign summary for “Campaign Media Awards” to clearly communicate the project undertaken - Improved client’s Facebook page to increase consumer interest - Met suppliers to establish a good relationship - Gained experience on managing client accounts - Chose visuals for a campaign - Wrote advertisements

- Created student surveys to collect student feedback to improve the University’s open days - Analysed demographics to find target audience- Market research to improve the international students’ webpage - Suggested a new design for the international student webpage - Constructed student newsletter after having collected information e.g. events going on, summer job opportunities and contacting a past alumni

- Cell culture - Measured and quantified data - Analysed data and identified problems- Designed subsequent experiments - Worked in a small team under a project leader - Acted as supervisor to two secondary school students