Annabel Zhou Email & Phone Number

Singapore

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.• Respond to all client enquiries and instructions and provide resolution to most issues and requests.• Monitor transactions and activities in client accounts• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.• Coordinate with Product Groups, Operations and other functional areas as necessary• Ensure adherence to internal and external regulations and policies at all times

Singapore

• Provide complete service support to client, including solving complex client inquiries.• Provide day to day support to RMs on documentation such as account opening and closing, loan disbursals, etc• Client/prospect meetings - Organize the pre-call planning, organizing post-meeting notes, and maintain all client call records including call reports• Assist RMs to claim for gifts/meals for clients on special occasions i.e. Birthdays, Festivals, golf day.• Assist the Banker in profiling, qualifying and converting prospects into Citi Private Bank clients.• Assist the Banker in deepening the existing client relationship through deep-dive analysis• Assist the Banker in the creation of sales and marketing strategies together with Investment Counsellors to generate revenue growth and to acquire new target clients, with a focus on Investments.• Ensure appropriate documentation related to KYC/ AML from the client and ensure all aspects of client records and documentation are completed and updated• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.• Efficiently leverage Bank’s Delivery platform to meet clients’ needs.• Ensure we provide an excellent client experience by looking at processes/procedures holistically and assisting to streamline the processes and approvals for a better client experience.• Actively drive digital penetration with the Private Banker and Clients.• Work closely with Business Admin Manager and Investment Control team in driving process efficiencies. • Track and follow up on outstanding documentation and client outstanding fee payment.

Citibank Singapore

Handling of the entire life cycle of Strutured Products- Market Linked Instruments via TPS2.Checking and authorizing Accounting Entries for settlements, upfront fees, pre-terminations.SettlementsPreterminationsCorporate ActionsPrivate Client assignmentsNostro, Compen, IntergroupDaily Proofing - Made sure GL and SL balances matchsending SWIFT messagesLiaising closely with Desk Support and both internal and External counterparties.Reconcilliation of Advices and trades in Daily Blotters.Monthend reversals and postingHKMA Quarterly and Half yearly reporting

3 Changi Business Park Crescent, 486026, Tower 2

 Adhering to strict cut off times for batching of different Unit Trust funds by RIO (Regional Investments Ops), making sure there would not be any negative impact to Citi's business. Checking of Unit Trust Subscription and Redemption Forms sent through Citi’s system(NorthStar), making sure customers meet the guidelines in accordance with compliance regulations before authorizing deals keyed by the branches through Eclipse. Checking of Customer's Investment risk profile forms sent through (Northstar), making sure customers have satisfied customer's knowledge assessment(CKA) and Investment Risk Profile Assessment (IRP) before they are able to subscribe to UTs/Bonds/Notes. Answering queries from branch (through phone/email) on UT form errors and explain to them the amendments needed to be made and approvals to seek for before deal authorization. Keying in customer’s instructions to externally transfer in/out their UT funds using Eclipse either from Branch or RIO. Processing instructions from RIO to change dividend instructions of Customer's UT funds during redemption. Daily doing up an approved listing excel for branches to pouch over original UT forms after funds have been approved as it is a requirement to warehouse original documents for Internal use. Daily updating of Management Information System (MIS), to see the trends in volume of work and supports decision making process.

3 Changi Business Park Crescent, 486026, Tower 2

 Training the Chennai Deposit Team in Time deposits and Incoming functions making sure migration to Chennai is 100% successful. Time Deposit account processing (Establishment, Lateral/Internal Transfers between 3rd and Total 3rd parties. Account maintenance/Closure/Redemption on maturity) Transferring of returns from Bonds/Mutual funds into customers’ call deposit accounts Processing transactions dealing with currency conversions to profit from change in exchange rates. Processing taxable interest for US customers holding Time Deposits to adhere to US government regulations. Paying off customers’ outstanding credit card amounts using their pledged Time Deposits for credit card closure. Liaising with Loans Department (CLOU) to process customers’ loan payoffs. Incoming Functions: Monitoring and meeting the cut off times in Satellite Application Messages (S.A.M.) for inward remittance from external banks. Sighting funds in Nostro account and transferring of funds from Nostro accounts into customers’ accounts. Background checking done on customers receiving the inward remittance of funds in line with MAS 626, making sure customer is not NESS check positive. Processing and calculating the amount of charges incurred by IPB and GCG business group from remitting funds and debiting from their core center into Deposit's core center using Systematic.  Outgoing Functions: Remitting out funds and calculating respective charges from remittance based on the customers’ account to credit from.(Time Deposit/Call deposit) Corporate Establishment/Liquidation/Pre termination of time deposit deals. Un-pledging and releasing of hold on deals using Citi's system, FTI.  Outgoing remittance from Corporate Citi accounts to Corporations that hold accounts with external banks. Adhering to the rules and regulations of the Manual Process Procedure Guidelines/Limits for Money Market reporting.

108 Robinson Rd, Singapore 068900 6341 5300

 Keying in of information through policy documents of policyholders into company’s system for updates in policy renewal,endorsements and new policies. Printing the summaries of aggregated policies that belong to individual financial advisors. Scanning and sorting of policy documents to the respective Financial Advisors pigeon holes. Mailing of insurance claims, new policy application forms back to the insurance companies themselves. Performed adhoc duties.

50 Kaki Bukit Place #07-01 Jean Yip Building Singapore 415926

 Performed bank reconciliation, matching of cash receipts pouched in from the branches with the amounts deposited in the bank Investigating of any shortfalls or excess after performing the reconciliation, making sure amount on receipts and in the bank tally. Audit branch sales making sure that there are no discrepancies between the balances recorded in the system and the course balance recorded on the package cards that the branches keep for reference.  Recording of Taxes into ACRA system, making sure taxes are punctually paid.  Assist in systematic acquisition of Oriental Hair Solution by Jean Yip Group. Adhoc duties such as mailing, writing of cheques to pay for company expenses, calling of outlets to send in daily sales, scanning and printing.

Bachelor’S Degree, Banking And Finance, Second Class Honors (Upper Division)

 Microeconomics  Introduction to Banking and Finance  Human Resource  Corporate Finance  Investment Management  Financial.

Diploma, Accounting And Finance

Activities and Societies: Class Chairman (year 3) Class Social Representative (Year 2) Class Treasurer (Year 1) Accounting and Finance Sub.