Anna Biegalski Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

San Francisco, California, United States

I managed 80+ accounts for transit agencies and city governments of all sizes, across the United States.I maintained relationships with current partners and onboarded new customers, building a pathway to success by identifying key projects and initiatives to utilize Remix tools. We then scheduled checkpoint reviews to track success, collect feedback about the current product capabilities and areas for improvement, and identified opportunities for account growth. I led tailored training sessions for groups and individuals, working with agency personas from administrative and marketing teams, to planners, schedulers, and operators.Run into a bump in the road? I also provided empathetic and personalized support for inquiries, challenges, issues, and general feature functions of the Remix platform.Much of this role was external-facing, but a great deal of the work was to collaborate between customers and internal engineering and development teams to track customer feedback, prioritize and develop product features and inform the software roadmap.Above all, I served as a trusted, friendly, reliable source of knowledge, trends, and best practices among agencies, fostering a community-minded space of transportation and communication problem solving.

San Francisco Bay Area

Philadelphia, Pennsylvania

- Review and evaluate RFPs and RFQs and outline response elements and requirements. - Coordinate, design, edit, and proofread all elements of digital and print proposals. - Prepare all files for print and production, ensure delivery within strict deadlines. - Lead public speaking workshops through the Urban Training Institute, focusing on proposal interview preparation.

Jenkintown, Pa

San Diego

Customer service expert, consistently achieving and surpassing sales goals while cultivating a fun, welcoming atmosphere for our guests.

San Francisco Bay Area

My responsibilities extended across multiple roles in the Bay Area region. As marketing coordinator, I prepared and coordinated project proposals, collaborating with internal staff and external team members to meet specific requirements including team resumes and qualifications, document formatting, production, and delivery with strict deadlines.As a member of the company's multi-office Effective Communication discipline group, I collaborated on presentation workshops, and conducted coaching sessions and public speaking exercises.I was the lead project administrator for a multi-million dollar on-call engineering contract with the San Francisco Municipal Transportation Agency, leading a team of 28 subconsultants.I also led the San Francisco Social Committee, managing event planning for seasonal and regular events including regional multi-office efforts, holiday parties, and out of office gatherings.My human resources responsibilities included new hire on-boarding, ensuring proper communication of company philosophy and culture, completion of proper documentation, and cultivating a welcoming, productive atmosphere.

West Conshohocken

I was the main point of contact between the company and our published and prospective authors. I processed retail and consignment book orders for authors, customers, and outlets like Barnes & Noble.To better track and manage workflow within the company, I created & implemented standardized methods for solving client issues during and post productionMy accounting responsibilities included coordinating and processing payments for book orders, publishing packages, manuscript modifications and editing. I also prepared month-end vendor sales data from Amazon and Ingram for inventory and sales reports.Within the company, I managed our author relationships with the sales, design, and production departments.Above all, I provided empathetic and comprehensive customer service to hundreds of Infinity authors.

Eagleville, Pa

I wrote, edited, and published social media copy through LinkedIn, Facebook, and company website, developing a personable and understandable explanation of the offset commercial printing industry.I processed accounts payable and receivable, and managed workflow productivity and efficiency in press room, bindery, and packaging.

Avalon, Nj

Promoted from server to manager based on consistently outstanding performance, customer service, and dedication.Coordinated scheduling, orders, and evaluations for 180-seat restaurant.Trained, supervised and organized staff of 30 for maximum efficiency and customer satisfaction, including developing a standardized restaurant menu and service tests for front of house staff.Excelled in providing quality customer service by developing relationships and effective problem solving.

Radnor, Pennsylvania

I worked with a team of advisor consultants across the country to schedule individual and group meetings for currents and prospective clients, implementing and maintaining schedules via Salesforce, Outlook, and Ernst & Young calendars.I streamlined and formatted advisor consultants' expense accounts per corporate finance and compliance guidelines.

I did it all. Waiting tables, tending bar, dishwashing, managing hotel reservations. One of my favorite responsibilities was providing tourist information and local knowledge about a relatively unknown costal town to people visiting from all over the world.

Nicoya, Guanacaste, Costa Rica

Instructed, motivated, and inspired Costa Rican students in conversational English classes. Class size ranged from 12 to 30 students. At the beginning of the first term, students were introduced to English ABC's and numbers 1-10. By the end of my second term teaching at la UNA, students were capable of carrying conversations about their hobbies, neighborhood, best friends and families.Strategically designed lesson plans to satisfy curriculum requirements. Provided additional personalized private lessons. Topic could be anything from individualized pronunciation practice to discussions of American pop culture.

Avalon, Nj

Honored as the staff “MVP, 2009” earning highest revenue and best customer service for the restaurant.Developed relationships with returning customers, and ensured amicable service.Provided extensive knowledge of menu offerings, paying close attention to a wide range of dietary restrictions and allergens.Promoted from waitress to manager based on consistently outstanding performance and knowledge of business

Avalon, Nj

Mentored and trained beginner and intermediate level surfers. Contributed to school’s increasingly-valued reputation. School voted “Best of Shore 2010” by South Jersey Magazine.

Pittsburgh, Pa

Managed event coordination and public relations for program director.Collaborated with all levels of staff in University departments.Edited electronic and print communications for events and author engagements.Collaborated with Art Department to engage students in new branding effort and logo design.

Greater Pittsburgh Area

Coordinated donations and contributions to the University of Pittsburgh.Sharpened communication skills by accruing donations from University alumni and friends.

Ba, Communications, English Writing

Activities and Societies: The Original Magazine, Collision Literary MagazineStaff Writer and member of Advertisement Sales Team.

International Tefl Certification