Anna Tejada Email & Phone Number

Conduct building and exhibit tours as a Docent.Greet and direct guests as a Welcome Ambassador.

Director of Training, January 2011 - April 2015. • Determined the training and development needs of all areas of the business (including international offices) and all levels of employees. Worked directly with employees, their respective managers and the executive team. • Recommended the best vehicle to deliver training, share information, and the type of supportive materials to develop. Examples include: in-person instructor led, video conferencing, webinars, eLearning, job shadowing, cross-training, procedure manuals, job aides, etc.• Designed, developed and delivered training in conjunction with subject matter experts.• Researched and negotiated training with vendors.• Learning Management System (LMS) administrator.• Managed training team.Corporate Trainer/Operations Trainer, April 2006 - January 2011• Designed, developed, and delivered technical and non-technical training for over 500 employees to include international offices. Training sessions included: New Hire Training, Outlook, Word, Excel, PowerPoint, Pivotal, Reservation System, SharePoint, MS Lync, Security Training, Train-the-Trainer, Product, Avaya Phone System, and Communications.• Curriculum development and delivered training for major system conversions: Pivotal CRM, Tour Manager Automation, Product Manager Automation, Reservation System, Service Alerts, and Phone System.• Managed and conducted new hire training.• Consulted with department heads to determine learning needs.

Watertown, Ma

Admissions Coordinator/Director 2004 – 2006• Educated prospective students on NESA, the programs offered, and the application process.• Devised and implemented the strategic enrollment plan and budget.• Facilitated and organized open houses, tours, informational interviews, admissions interviews.• Advised international students, created I-20s, and served as SEVIS Designated School Official.• Analyzed and maintained admissions statistical data to support outreach efforts.• Met admission goals for fall 2005 and fall 2004.Administrative Assistant 2003 - 2004• Provided administrative support for the NESA President, VP of Development, and HR.

Boston, Ma

• Provided and facilitated Knowledge Management (KM) and intranet training to all employees.• Managed a global group of KM liaisons to ensure the KM system was meeting global needs.

Master Of Library & Information Science - Mlis, Children And Youth Library Services

Activities and Societies: Beta Phi Mu Honor Society MemberCoursework: Library Collections and Materials for Children Library Programs.

Bachelor Of Arts (Ba)