- Mediated consumer complaints between insurance carriers, health care providers, and consumers; have saved more than $225,000 for consumers in health care costs so far. - Tracked a pattern of deceptive marketing and insurance billing practices by a Massachusetts health care provider; wrote and issued a civil investigative demand for documents and testimony to that health care provider with the AGO Health Care Division Chief. - Created and launched a $1.5 million grant program to promote racial equity in opioid use disorder treatment centers in Massachusetts: https://www.mass.gov/news/ag-healey-awards-15-million-in-grants-to-promote-racial-equity-in-treatment-of-opioid-use.- Staffed health insurance coverage and health care provider billing consumer helpline.

- Created and led training for all case managers on best practices for LGBT mental healthcare citing research by Bisexual Resource Center, GLAD, and American Psychological Association- Created client-centered treatment plans and documented each client meeting in a progress note- Liaised between clients and the courts in both RI and Massachusetts- Transported, accompanied, and interpreted for clients during medical appointments

Assisted Professor Octavio González of the English department in queer studies.