Lawyer, passionate about technology, Innovation, people and solutions to the challenges faced in the daily use of products and services, especially SaaS. Certified in CX and CS, I have worked in the customer service area for 13 years, the last 4 being focused on Customer Experience and Customer Success, during which time I was able to execute knowledge inherent to the area, such as mapping and structuring the customer journey, monitoring metrics and kpis for portfolio development, service quality control, contract expansion and retention and, finally, management of processes inherent to the Relationship area. Today, I work as Customer Success Manager at Effecti (Nuvini Group), a startup specialized in offering solutions for bidders in the public procurement market, managing at a strategic level a portfolio of high touch profile clients, from diverse segments, spread throughout Brazil.I constantly seek learning in innovation and technology, always motivated by new challenges, I am always open to good exchanges and new ties.🤗