Implementation Success Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
Anna Costa Email & Phone Number
Customer Success Manager | CX and CS B2B & B2C | SaaS
at
Gupy
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager | CX and CS B2B & B2C | SaaS
Location
Brazil, Brazil, Brazil
Company size
Who is Anna Costa? Overview
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Quick answer
Anna Costa is listed as Customer Success Manager | CX and CS B2B & B2C | SaaS at Gupy, a company with 214 employees, based in Brazil, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Anna Costa.
Anna Costa previously worked as Implementation Success Manager at Gupy and Onboarding Consultant at Bizneo Hr. Anna Costa holds Especialização, Direito Público from Damásio Educacional.
Company email context
Email format at Gupy
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Gupy
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Profile bio
About Anna Costa
Lawyer, passionate about technology, Innovation, people and solutions to the challenges faced in the daily use of products and services, especially SaaS. Certified in CX and CS, I have worked in the customer service area for 13 years, the last 4 being focused on Customer Experience and Customer Success, during which time I was able to execute knowledge inherent to the area, such as mapping and structuring the customer journey, monitoring metrics and kpis for portfolio development, service quality control, contract expansion and retention and, finally, management of processes inherent to the Relationship area. Today, I work as Customer Success Manager at Effecti (Nuvini Group), a startup specialized in offering solutions for bidders in the public procurement market, managing at a strategic level a portfolio of high touch profile clients, from diverse segments, spread throughout Brazil.I constantly seek learning in innovation and technology, always motivated by new challenges, I am always open to good exchanges and new ties.🤗
Current workplace
Anna Costa's current company
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Gupy
5 roles
Anna Costa work experience
A career timeline built from the work history available for this profile.
Onboarding Consultant
Current- Gestão de projetos de Implantação de Software com apoio da ferramenta Jira; - Kickoff, discovery com stakeholders e implantação de software para equipes direcionadas;- Capacitação e orientação para equipes implantadas através de reuniões via Zoom e Google Meet;- Atuação em oportunidades de upsell e crossell durante o onboarding dos clientes, em apoio ao.
Feb 2024 - Present
Customer Success Manager
Continuous improvement, development and structuring of processes; - Churn retention and reversal; - Project management using Agile Methodologies and OKR Methodology; - Development of MRR maintenance and expansion strategies via CRM Pipedrive and SenseData; - Engagement in a SaaS platform; - Monitoring and development of strategies to reduce default.
Mar 2022 - Feb 2024
Customer Success Suport Analyst
- Design, development and management of an Audit and Quality service project;- Proposal for insights into service improvements, based on data generated in audits, aiming to improve the Customer Experience;- Responsible for managing organizational culture in the team;- Alignment of processes between teams;- Design of flows to improve pre-defined processes.
May 2021 - Mar 2022
Customer Experience Support
- Customer service in tech-touch format, via chat and email;- User onboarding in the Financial Management product, with checkpoints to validate adherence;- User support after onboarding, answering questions and reporting problems. For unresolved demands at the first level, opening internal tickets for the Product and Finance team;- Focal point in service.
Nov 2019 - May 2021
Team & coworkers
Colleagues at Gupy
Other employees you can reach at gupy.com.br. View company contacts for 214 employees →
DF
Direção2 Formato
Colleague at GupyGreater Salvador, Brazil
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LF
Luiz Fernando Gimenez Bosso
Colleague at GupyBalneário Camboriú, Santa Catarina, Brazil, Brazil
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DG
Débora Guimarães
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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VG
Victor G.
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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AC
Arthur Campelo
Colleague at GupyTeresina, Piauí, Brazil, Brazil
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AL
Abida Laisa Prussak
Colleague at GupyCascavel, Paraná, Brazil, Brazil
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JC
Jhenyffer Coutinho
Colleague at GupySão Paulo, São Paulo, Brazil, Brazil
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TG
Tathiana Guimarães
Colleague at GupySão Paulo, São Paulo, Brazil, Brazil
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TS
Thallyson Santos
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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EG
Ellen Giacometti
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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Direção2 Formato
Colleague at GupyGreater Salvador, Brazil
View →
LF
Luiz Fernando Gimenez Bosso
Colleague at GupyBalneário Camboriú, Santa Catarina, Brazil, Brazil
View →
DG
Débora Guimarães
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
VG
Victor G.
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
AC
Arthur Campelo
Colleague at GupyTeresina, Piauí, Brazil, Brazil
View →
AL
Abida Laisa Prussak
Colleague at GupyCascavel, Paraná, Brazil, Brazil
View →
JC
Jhenyffer Coutinho
Colleague at GupySão Paulo, São Paulo, Brazil, Brazil
View →
TG
Tathiana Guimarães
Colleague at GupySão Paulo, São Paulo, Brazil, Brazil
View →
TS
Thallyson Santos
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
EG
Ellen Giacometti
Colleague at GupyRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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2 education records
Anna Costa education
Especialização, Direito Público
Damásio Educacional
Bacharelado Em Direito
FAQ
Frequently asked questions about Anna Costa
Quick answers generated from the profile data available on this page.
What company does Anna Costa work for?
Anna Costa works for Gupy.
What is Anna Costa's role at Gupy?
Anna Costa is listed as Customer Success Manager | CX and CS B2B & B2C | SaaS at Gupy.
Where is Anna Costa based?
Anna Costa is based in Brazil, Brazil, Brazil while working with Gupy.
What companies has Anna Costa worked for?
Anna Costa has worked for Gupy, Bizneo Hr, Effecti | Nuvini Group, Docket Brasil, and Nibo.
Who are Anna Costa's colleagues at Gupy?
Anna Costa's colleagues at Gupy include Direção2 Formato, Luiz Fernando Gimenez Bosso, Débora Guimarães, Victor G., and Arthur Campelo.
How can I contact Anna Costa?
You can use AeroLeads to view verified contact signals for Anna Costa at Gupy, including work email, phone, and LinkedIn data when available.
What schools did Anna Costa attend?
Anna Costa holds Especialização, Direito Público from Damásio Educacional.
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