Anna (Dvorkin) Lee Email & Phone Number

- Primary contact and strategic advisor for enterprise customers, managing a book of business valued at $3M+ in customer contracts- Oversee the entire customer lifecycle, from post-sale to renewal, ensuring customers derived value at every stage- Drive user adoption through tailored onboarding, training, and engagement strategies, ensuring maximum value- Work closely with the internal integrations team to ensure seamless product integration and successful product launch within project timelines- Manage customer feedback and work with cross-functional teams to directly influence product roadmap and strategic vision- Lead contract renewals and negotiations, securing mutually beneficial agreements and fostering long-term customer relationships

Chicago, Illinois, United States

• Instrumental role in launching new enterprise clients and managing a portfolio of existing business to ensure clients are receiving the maximum ROI and achieving success within their program• Cultivate strong, long-term relationships with enterprise stakeholders to understand unique workflows, metrics for success (KPI) and discuss strategic adoption goals• Lead Quarterly Business Reviews to iterate on success initiatives and identify program improvements• Proactively analyze data to understand programmatic trends for forecasting and identify potential risk of churn• Identify process improvements by creating best practice documents and suggesting product configurations to showcase growth or opportunities within clients’ organizations• Lead complex post-sale configuration discussions to enhance client workflows and onboarding processes• Train users on Upwork platform and educate product enhancement and features, including large group workshops and individual sessions• Work collaboratively with Product and Engineering teams to enhance platform features based on customer feedback• Partner with Sales and Operations to ensure cohesion and standard operating procedures are met for client successUpclub Winner, 2021

Chicago, Il

Chicago, Illinois

- Trusted advisor for multiple Fortune 500 clients in US and Canada providing staffing, professional services, and IT solutions. - Operate as the single point of contact for all account responsibilities, communication and issue escalation/resolution- Consistently meet with client stakeholders, hiring managers and program partners to develop new and existing account relationships- Ensure operational aspects are internally up-to-date and running smoothly by utilizing vendor management systems (VMS) daily to ensure smooth hiring process- Lead and mentor recruiters assigned to support accounts by assisting in all aspects of the recruitment processes, including: resume review, qualifying candidates, interviews and offer decisions- Accountable for all accounts performance and supplier scorecard metrics for MSP/VMS clients- Collaborate with Sales and Operations to assist in meeting organizational goals - Managed and analyze client data/reporting to measure the effectiveness of recruiting and identifying staffing needs and challenges- President Club Winner 2016, 2018

Greater Chicago Area

Swoon is a career hub that’s unlike any other; a place where the focus is on the people first and the placement second. We live by our mantra “Listen. Place. Care.” To us, it is essential that we listen to our clients’ and candidates’ needs and put in the legwork to make sure that our placements are always a perfect match. We form relationships, not just connections, and we pride ourselves on our contractor care initiatives. Our accomplishments continue to increase each year, and we have received some of the highest honors in the industry. We were named a “Best Staffing Firm to Work For” by Staffing Industry Analysts in 2017, 2015 and 2014.We were awarded Inavero’s “Best of Staffing Award” in 2017 and 2016 for exceptional service quality. This honor was achieved through high satisfaction ratings given to us by our clients and candidates. In 2016, we made the list for Inc. 5000's “Fastest-Growing Private Companies in America” and were recognized in 2017 and 2016 as one of Women Presidents’ Organization’s “50 Fastest-Growing Women-Owned” companies. We are 2016 and 2015 recipients of the “National Best and Brightest Companies to Work For” award, which honors companies that demonstrate exceptional commitment to their employees. We’ve made our mark by finding out what makes our clients and candidates tick, and that’s why 96% of our clients want to be swoon’d over and over again.

Chicago, Il

- Participated in student recruitment, selection, and admission, making admission recommendations when needed- Prioritized different leads sources and monitor conversion rates weekly, monthly and quarterly- Established operational policies and procedures based on analysis of operations, demographics, and other research information- Developed class schedules and recommended revisions and additions- Set up assessment tests and assisted in the completion of registration documents- Partnered with departments outside of Admissions, including Financial Services and Academics to ensure a high level of service for every student

B.S., Communications, Sociology

Education record