Scott Sheffield Email & Phone Number

Los Angeles, Ca, Us

Bellevue, Washington, United States

• Mastered Software as a Service product in recruiting industry, resolving customer inquiries within target SLAs.• Leveraged advanced troubleshooting skills to provide service through various channels like Intercom, Jira, Salesforce, and more.• Acted as a liaison between customers and internal departments, identifying areas for product/process improvement.

Irvine, California, United States

• Studied and understood the proprietary Touchpoint system and web applications for Home Franchise Concepts in Irvine, California.• Interacted with Franchisees to provide user support, resolve queries, and document issues for remediation.• Categorized and grouped tickets based on required actions, escalating and tracking to closure as needed.

Irvine, California, United States

• Conducted on and off site training for pricing analysts and branch managers on CRM software for pricing automation.• Managed daily, weekly, and monthly projects while handling troubleshooting tasks efficiently.• Created and managed customer databases using SQL and collaborated with a support team to complete tasks promptly.

Irvine, California, United States

• Managed customer relationships from initial contact to follow-up, addressing inquiries and escalations.• Utilized Salesforce CRM to make outbound calls and support inbound marketing leads.• Coordinated with internal departments to communicate funding timelines based on bank criteria.• Provided detailed financial services for growing businesses.