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Anna De Luca Email & Phone Number
Service Delivery Manager
at
ABBYY
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
Miami, Florida, United States
Company size
Who is Anna De Luca? Overview
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Quick answer
Anna De Luca is listed as Service Delivery Manager at ABBYY, a with 10999 employees, based in Miami, Florida, United States. AeroLeads shows a matched LinkedIn profile for Anna De Luca.
Anna De Luca previously worked as Technical Program Manager at Citrix and Service Delivery Manager at Citrix. Anna De Luca holds Bachelor'S Degree, Chemical Engineering Double Minor Entrepreneurship, Material Science And Engineering from California State Polytechnic University-Pomona.
Company email context
Email format at ABBYY
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ABBYY
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Profile bio
About Anna De Luca
As a Technical Program Manager at Citrix, I lead and manage the delivery of complex and customized citrix solutions for our clients, ensuring high quality, efficiency, and customer satisfaction. I collaborate with cross-functional teams, including engineering, product, and sales to define and solve technical problems, optimize performance, and implement best practices. I also leverage CompTIA A+ and ITIL certifications to provide technical support and guidance to our clients and internal stakeholders.
Current workplace
Anna De Luca's current company
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Abbyy
5 roles
Anna De Luca work experience
A career timeline built from the work history available for this profile.
Technical Program Manager
CurrentCitrix Managed Services (CMS) Business Transition- Coordinated the strategic planning and execution of the CMS business transition to partners for 21 Enterprise customers within nine months, achieving zero escalations.- Transitioned all workflows from ServiceNow to JIRA and developed operations dashboards for engineers.- Provided transition status updates to internal and external stakeholders; collaborated with sales, legal, finance, technical support, and partners for a seamless transition.- Managing a team of 8 networking support engineers to maintain CMS services for remaining Enterprise customer (THD).Citrix Professional Services- Currently managing the backend of legacy projects for East Coast Commercial and Enterprise customers in networking and virtualization domains.- Customer facing TPM for one Enterprise customer and providing weekly status updates on Sales, Support, and Professional Services initiatives. - Assisted in the initiative to replace Podio workflows with Google Forms for new contractor requests. Successfully transitioned workflow in less than 30 days.
Jan 2024 - Present
Service Delivery Manager
- Managed projects for six enterprise customers in networking, cloud (AWS, Azure, Citrix Cloud), and virtualization domains.- Enhanced cross-functional communication between Citrix Support, Sales, and Product teams, reducing time to close by 97% and backlog cases by 50%.- Developed KPIs and processes for networking support engineers, achieving a 100% success rate in MOP/SOPs for six consecutive months.- Maintained a 100% response rate and met SLA resolution goals for 11 consecutive months with zero breaches.- Reduced resolution time for Priority 1 and 2 Netscaler incidents from 3 days to less than 1 day.- Improved KPI reporting through PowerBI, increasing transparency and operational efficiency.- Created interactive daily operations dashboards in ServiceNow and JIRA for real-time insights and proactive customer environment management and visualized data with PowerBI.- Fostered strong customer relationships, ensuring satisfaction and identifying value-add opportunities.
Dec 2022 - Jan 2024
Associate Consultant
Jul 2022 - Dec 2022
Chemical Engineer
Aug 2019 - Dec 2019
Team & coworkers
Colleagues at ABBYY
Other employees you can reach at citrix.com. View company contacts for 10999 employees →
AV
Alisson Venegas
Colleague at AbbyyCosta Rica
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KY
Kinshuk Yadav
Colleague at AbbyyBengaluru, Karnataka, India
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SS
Sudeep Sharma
Colleague at AbbyyBengaluru, Karnataka, India
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RD
Roopam Das
Colleague at AbbyyBengaluru, Karnataka, India
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AU
Aftab Umar
Colleague at AbbyyBengaluru, Karnataka, India
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AC
Alejandro Cardenal
Colleague at AbbyyAtlanta, Georgia, United States
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GA
Gustavo A.
Colleague at AbbyySan Jose, Costa Rica
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AD
Angella Dupont
Colleague at AbbyyCotonou, Littoral, Benin
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LC
Laura Clark
Colleague at AbbyyGreater Phoenix Area, United States
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YS
Yufeng Shi
Colleague at AbbyyNanjing, Jiangsu, China
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Alisson Venegas
Colleague at AbbyyCosta Rica
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KY
Kinshuk Yadav
Colleague at AbbyyBengaluru, Karnataka, India
View →
SS
Sudeep Sharma
Colleague at AbbyyBengaluru, Karnataka, India
View →
RD
Roopam Das
Colleague at AbbyyBengaluru, Karnataka, India
View →
AU
Aftab Umar
Colleague at AbbyyBengaluru, Karnataka, India
View →
AC
Alejandro Cardenal
Colleague at AbbyyAtlanta, Georgia, United States
View →
GA
Gustavo A.
Colleague at AbbyySan Jose, Costa Rica
View →
AD
Angella Dupont
Colleague at AbbyyCotonou, Littoral, Benin
View →
LC
Laura Clark
Colleague at AbbyyGreater Phoenix Area, United States
View →
YS
Yufeng Shi
Colleague at AbbyyNanjing, Jiangsu, China
View →
1 education record
Anna De Luca education
FAQ
Frequently asked questions about Anna De Luca
Quick answers generated from the profile data available on this page.
What company does Anna De Luca work for?
Anna De Luca works for ABBYY.
What is Anna De Luca's role at ABBYY?
Anna De Luca is listed as Service Delivery Manager at ABBYY.
Where is Anna De Luca based?
Anna De Luca is based in Miami, Florida, United States while working with ABBYY.
What companies has Anna De Luca worked for?
Anna De Luca has worked for Abbyy, Citrix, and Marathon Petroleum Corporation.
Who are Anna De Luca's colleagues at ABBYY?
Anna De Luca's colleagues at ABBYY include Alisson Venegas, Kinshuk Yadav, Sudeep Sharma, Roopam Das, and Aftab Umar.
How can I contact Anna De Luca?
You can use AeroLeads to view verified contact signals for Anna De Luca at ABBYY, including work email, phone, and LinkedIn data when available.
What schools did Anna De Luca attend?
Anna De Luca holds Bachelor'S Degree, Chemical Engineering Double Minor Entrepreneurship, Material Science And Engineering from California State Polytechnic University-Pomona.
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