Anna Eberhardt Email & Phone Number

Cedar Rapids, IA, US

Cedar Rapids, Iowa, United States

• Sold anti-virus software, password managers, and file transfer programs to customers of mutual business partners and provided technical support on all products.
• Performed general computer and program troubleshooting, as well as computer education for customers through remote access software and communication through multiple avenues.
• Removed viruses, bloatware, trojans, adware, and temporary files using company issued tools including MalwareBytes.
• Set up firewall rules and… Show more
• Set up firewall rules and exceptions through customer purchased anti-virus software, as well as ensured computers were updated and upheld security policies.
• Performed Internal Support for other employees in the company regarding company software and work from home tools. Show less

Cedar Rapids, Iowa, United States

• Assisted customers with remotely installing new equipment and guided them on how to connect to their internet service.
• Assisted Business customers with acquiring their own IP addresses and attaching it to leased or customer owned equipment.
• Worked with the company NOC to determine and track service outages, assisted local police stations with reporting downed and hazardous service lines, and personally dispatched local technicians for repairs.
• Remotely monitored internet signals… Show more
• Remotely monitored internet signals and connectional issues in people's homes and business, troubleshooted when issues arose, and created appointments with customers to have in-person specialists resolve service issues.
• Collaborated with teammates to train new hires and build information databases to use when upper management was unavailable.

Cedar Rapids, Iowa, United States

• Cleaned and prepped all needed items and ingredients to prepare breakfast items, lunch items, and operated deep fryer.
• Counted inventory and ordered store stock using company software.
• Unloaded inventory off of a company truck and stocked shelves, drink cooler.
• Assisted in training new hires.
• Assisted customers in regards to food allergies and finding items.