Anna Faust Email & Phone Number

Seattle, Washington, United States

- Lead teams onshore and offshore that maintain and improve payment processing products - Through product discovery, contract negotiation, API implementation to market release, launched a remote banking solution that created two new revenue streams- Synthesized top feature requests and launched a fundraising feature that gained 20% user adoption within 2 months- Relaunched the company-wide NPS using Intercom increasing sample size by 1100%, resulting in increased visibility into customer problems to help support making data driven decisions - Led initiatives to regularly engage customers for feedback including post release surveys, beta programs, and live feedback collection, unlocking critical user feedback loops - GTM Product Lead for year-long critical company initiative, addressing top customer pain points that required driving initiatives across 5 different product teams, establishing shared timing, scope, and outcomes, and collaborating with ELT to ensure ongoing alignment- Led a cross-functional team over 9-months to reimagine onboarding experience, solving company’s top priority, resulting in a 198% lift in onboarding rate - Provide ongoing market research and competitive analysis to incorporate into product strategy- Prioritize product backlog to maximize monthly recurring revenue, team resourcing, ROI, and client experience

Seattle, Washington

- Provide Agile software development coaching- Facilitate Scrum ceremonies- Manage burn-down charts- Oversee and manage scope, timeline, quality, goals and deliverables that support business goals- Monitor schedule and cost performance- Identify key KPIs

Greater Seattle Area

- Provided platform-wide health assessments for 12 products to surface usage analytics, client satisfaction, feature completion, technical debt, strategy and ROI- Identify, coordinate and facilitate all activities within the project life cycle- Create, refine, assess, and implement new processes

Greater Seattle Area

- Led product development and strategy for a completely new division of services within a three-month timeline- Developed new services that led to a 175% increase in revenue in one year- Recruited and hired six new positions consisting of nurses and social workers- Executed market research to support a strategic business marketing plan- Led the team to provide services for 275+ high-touch clients and their families- Led company-wide trainings and effectively changed the way our team approached care, which led to increased qualified leads and client referrals- Negotiated service contracts including two national organizations and increased referrals by 150% in a 12-month period- Led executive level product marketing and strategy meetings

Greater Seattle Area

• Assisted in the navigation of insurance and benefits• Attended doctor’s appointments and prepared visit summaries• Provided consultation and education for clients and families with dementia, stroke, and traumatic brain injuries• Provided crisis management support for aging adults and their families• Assessed and developed comprehensive care plans with a focus on mental health, cognitive functioning, functional abilities, and advanced long-term planning• Provided advocacy and referrals within the medical system

Greater Seattle Area

• Co-wrote and published a manuscript in the Military Behavioral Health Journal • Provided program assistance for 25 agencies newly implementing PEARLS• Assisted in the development of an online data tracking system• Created FAQ database• Participated in a community advisory board to inform the research center’s future projects

• Contacted 20 clients on average daily for continual client training and support• Provided software demonstration for clients across the states and internationally• Created tutorial videos and FAQ database• Provided IT support for the internal infrastructure of video encoding servers machines • Provided email and web administration, technical support, and mobile application support• Trained new staff members• Managed projects for specialty mobile apps• Managed FTP hosting services• Provided backup services for local network• Provided hardware upgrades and support for local machines

Wenatchee, Wa

• Provided computer setup and repair for business and residential customers• Provided virus removal and preventative security measures• Provided training for PC and Mac users• Provided data transfers including backup and restoration to both similar and dissimilar hardware configurations• Hardware troubleshooting and replacement for PCs and Apple computers• Email administration and configuration for Exchange/POP/IMAP email accounts on several mail and mobile applications• Managed 100 + domain registrations and DNS records using a variety of DNS• Provided internet support for advanced router configurations and troubleshooting

Master Of Social Work (M.S.W.), Medical

B.A.S.W., Social Work