Anna Faust Email & Phone Number

Seattle, Washington, United States

- Lead teams onshore and offshore that maintain and improve payment processing products - Through product discovery, contract negotiation, API implementation to market release, launched a remote banking solution that created two new revenue streams- Synthesized top feature requests and launched a fundraising feature that gained 20% user adoption within 2.

Seattle, Washington

- Provide Agile software development coaching- Facilitate Scrum ceremonies- Manage burn-down charts- Oversee and manage scope, timeline, quality, goals and deliverables that support business goals- Monitor schedule and cost performance- Identify key KPIs

Greater Seattle Area

- Provided platform-wide health assessments for 12 products to surface usage analytics, client satisfaction, feature completion, technical debt, strategy and ROI- Identify, coordinate and facilitate all activities within the project life cycle- Create, refine, assess, and implement new processes

Greater Seattle Area

- Led product development and strategy for a completely new division of services within a three-month timeline- Developed new services that led to a 175% increase in revenue in one year- Recruited and hired six new positions consisting of nurses and social workers- Executed market research to support a strategic business marketing plan- Led the team to.

Greater Seattle Area

• Assisted in the navigation of insurance and benefits
• Attended doctor’s appointments and prepared visit summaries
• Provided consultation and education for clients and families with dementia, stroke, and traumatic brain injuries
• Provided crisis management support for aging adults and their families
• Assessed and developed comprehensive care plans with a focus on mental health, cognitive functioning, functional abilities, and advanced long-term planning
• Provided advocacy and referrals within the medical system

Greater Seattle Area

• Co-wrote and published a manuscript in the Military Behavioral Health Journal
• Provided program assistance for 25 agencies newly implementing PEARLS
• Assisted in the development of an online data tracking system
• Created FAQ database
• Participated in a community advisory board to inform the research center’s future projects

• Contacted 20 clients on average daily for continual client training and support
• Provided software demonstration for clients across the states and internationally
• Created tutorial videos and FAQ database
• Provided IT support for the internal infrastructure of video encoding servers machines
• Provided email and web administration, technical support, and mobile application support
• Trained new staff members

Wenatchee, WA

• Provided computer setup and repair for business and residential customers
• Provided virus removal and preventative security measures
• Provided training for PC and Mac users
• Provided data transfers including backup and restoration to both similar and dissimilar hardware configurations
• Hardware troubleshooting and replacement for PCs and Apple computers
• Email administration and configuration for Exchange/POP/IMAP email accounts on several mail and mobile applications

Master Of Social Work (M.S.W.), Medical

B.A.S.W., Social Work