Research complex or multiple processes, applications, systems and data to identify functional requirements for application or system design. Consult with customers to clarify and refine complex requirements. Interpreting and translating complex requirements into functional specifications.Work with the business teams and Commercial Off The Shelf (COTS) providers. Lead and perform activities to develop and execute tests to validate system functionality against specifications.Practice Scaled Agile (Product Owner, Scrum Master and Release Train Engineer)

As a Staff Analyst in the Bus Ops org I lead and support projects and analytics that drive cost improvement activities and business decisions across the organization. I am responsible for understanding the business drivers and anticipating the future needs of the business. I seek opportunities to identify process improvements and solutions to business problems. I present analysis and recommendations in accessible and insightful formats to leadership. • AOG Dashboard – Developed and executed all activities in the establishment of a Dashboard for the AOG organization that provides a high-level overview of the state-of-the-business and visibility to opportunities and challenges the business faces; influences business systems and data sources to improve commonality and fidelity of our data, integrating relevant business data that identify patterns, trends and predict opportunities and risks. • Virtual WhiteBoard Project – Developed and executed all activities (meetings, requirements, training) regarding the development and establishment of a Virtual WhiteBoard that enables management to plan resources, track & record commitments, and report progress on projects. Provides visibility to resources, Strategic Planning capability, allows for standard reporting through Cognos Analytics software, ability to produce metrics that link to the AOG Dashboard.• Automated Rptg Project – Developed and executed all activities for the automation of daily reporting including documenting the process and procedure. Worked with IT to access and interface with appropriate data warehouses, automate daily and ad-hoc reporting for increased efficiency and streamlining of processes and reduced time to generate reports. Partnered with Finance to ensure data representation is accurate, plan to control data access is in place and current and future report inventory is up-to-date. New process reduced reporting administrative workload by 75% (988 hrs/yr), a cost savings of $70k/yr.

• Developed, planned, tracked and implemented processes based on project needs/demands including status updates.• Worked with vendors and management to ensure United States Postal Service contract requirements were met in a timely manner. Followed-up with specific parties as issues arose and brought to resolution. • Assisted 300+ employees in 8 weeks in completing background check forms, fingerprinting, auditing forms and organizing them in preparation for submission to USPS. Scheduled drug testing and worked with employees to develop alternate plans when issues arose; handled sensitive and confidential data.• Effectively communicated with varying levels of staff, from executive management to entry level employees.

Managed the HR systems, programs and processes for the HR Team; leading and supporting technology assets for a national organization of 5,500+ geographically distributed employees. HR Ops & Technology• Strong skills in navigating through ambiguous environments. Established role and skillset as a Center of Excellence through continuous learning and shifting of specific duties from the HR Mgrs allowing greater focus on strategic initiatives working directly with top executives, increasing customer satisfaction by 50%.• Developed an in-house adhoc mini-helpdesk which operated during the performance mgmt and salary planning cycles; resolving and documenting tech issues, providing communications and educational training regarding system(s) functionality, responsibilities and limitations resulting in a 99%+ employee completion rate for 8 years in a row.Data Mgmt and Analytics• Designed and developed for nine (9) top executives – HR Dashboard(s) tracking trending analysis and identification of problem and progress areas regarding recent business initiatives and operational needs.• Increased data integrity by 40% in a six (6) month period during transition from PeopleSoft to Global View. • Developed and introduced a headcount activity tracking process that identified unique business activity and related headcount issues. Instrumental during the transition from Global View to Workday and launching of new business initiatives and restructuring activity.Project Mgmt ∙ Leadership Alignment• Developed and designed an on-line exit survey process, increasing response rate by 35% from paper-process. Overall response rate averaged to above 65% 8 years in a row. Additional benefits included trending, analysis and consistent reporting on items such as Top 5 Reasons for Leaving the Company and demographics. • Increased data credibility by 100% in the Employee Engagement Survey by influencing the #1 Global HR Leader to agree to a “Fully Attributed” survey design.

Systems, Programs & ProjectsManage systematic programs and processes for the HR team on a Global level. Create process and systems solutions to connect and streamline HR technology and processes. Work in a cross-functional environment together with Shared Services HR and IT functions representing GSS NA HR to influence change at the Global level.Extensive interaction and partnering with Shared Services HR, IT, Business Analytics and eProcesses to develop and provide technology solutions for our business. Plan and direct the analysis of complex business problems to be solved with automated systems.Provide technical expertise in identifying, evaluating and developing new and existing systems, processes and procedures. Analyze existing programs and formulate logic for new tools processes and systems including the design detail of automated systems specific to HR.Provide technical solutions to the HR team on programs that are launched into GSS NA, such as Stock Options, Salary Planning, Incentive Programs, Performance Distribution, Business Objects reporting, Organizational Staffing Report, Report Suite, Sharepoint Site.Project management of the technical and analytical elements of various projects such as Performance Management, Workforce Analysis, Employee Engagement, Exit Survey, HR Dashboard and Headcount.

Partnered with the HR Managers to provide optimal HR support in the areas of Compensation & Benefits, Training & Development, Recruiting, Employee Relations, Payroll & HR policy activities.Provided guidance and direction on human resource related topics to employees and managers.Administered established HR policies and procedures.Collected and analyzed HR data and then made recommendations to management.Administered and developed procedures for HR paperwork completion.Investigated and documented employee related matters and escalated issues as needed.Assisted in the coordination and delivery of HR related activities (e.g. salary planning, affirmative action, policies, new employee orientation, etc.)Partnered with HR Manager in assessing training needs and develop training plans.Managed processes administered by third party vendors (e.g. unemployment insurance, educational assistance, I-9, FMLA, STD, LTD, service awards, etc.)

Planned and facilitated the administration of department programs including the Management Incentive Plan, Reductions in Force, Management Development Review, Business Balanced Scorecard, Service Awards, Visa processing, integration activities and other related projects and programs. Collaborated with management in developing and managing strategic and tactical plans for implementation of projects and programs critical to the success of the department and organization. Delegated assignments to project team and followed-up as necessary to obtain deliverables in accordance with established timelines. Recognized opportunities to streamline existing processes and identified and implemented "Best Practices" in collaboration with applicable department staff. Gathered, analyzed and reported information regarding projects to team members, recommending alternate processes or process enhancements to improve deliverables. Provided tactical input to management in the development of new programs and served as focal contact for organizational initiatives requiring department resources. Created process flow for email communication across 5500 employees and worked closely with HRIS to create a new software tool, reducing cycle time by 100%.Project manager for the company's largest Reduction In Force, which included a $1,000,000 budget and a six month project roll-out across North America. Partnered with external efficiency consultant to evaluate all Human Resource processes across the organization, map current state, identify all improvements and facilitate an implementation plan.

Provided administrative support to the EVP of HR and the EVP of Legal. Performed administrative duties for both executives in a positive and professional manner, exercising confidentiality and discretion at all times. Worked independently to ensure that all the needs of the executives and their staff were fully met. Acted as liaison between the executives and their customers and staff and as focal contact for the other administrative staff within the department. Organized special off-site events, customer visits and relocation trips and coordinated employee referral programs and events. Assisted in the logistics and coordination of the President's Annual Leadership Conference and other special projects as assigned. Managed and scheduled executive calendars and travel, prepared expense reports, created presentations and prepared correspondence. Facilitated all aspects of employees entering and exiting the company including preparing and processing employee referral and sign-on bonuses, offer letters and new employee orientations.

Provided project facilitation and administrative support to the department director and staff. Coordinated employment offers including reference checking, preparing correspondence, finalizing hiring activities, liaison with records, advertising tracking and cross charges. Provided administrative and project support to HR representatives and director including preparing presentations and materials as needed, meeting scheduling and logistics and career/job fair logistics.Tracked budget information for cost center, provided forecasts, assessed and reported on all spending. Coordinated projects such as service awards, anniversary events, promotions and recruiting events. Acted as the HR document coordinator and assessed and distributed all updated HR documents company wide. Analyzed and evaluated company headcount and produced open requisition report each month.

Handled the contract details for high profile executives and celebrities purchasing business jets. Determined type of activity of contract needed; compiled information on meeting topics and participants; distributed assignments based on commitments and deadlines and followed-up as required. Composed documents and delegated action based on the subject matter and awareness of the executives business priorities. Initiated continuous improvements of administrative processes and procedures and assisted in supporting the business in Latin American.

Organized, coordinated and administered information management functions for the office of the executive director. Acted with discretion and confidentiality in the daily handling of sensitive or limited information. Planned, guided and performed administrative tasks that ensured office activities contributed to the overall productivity of the organization. Handled multiple requests at once and committed the executives' time based on business priorities.

Maintained calendars for three supervisors and two managers. Scheduled meetings, answered phones and directed incoming calls to the appropriate personnel.Established and maintained an effective working relationship with management, peers, customers and suppliers. Maintained logs and files, organizational charts, prepared and sent faxes. Facilitated conference room schedules, arranged service for special meetings and performed other general clerical duties.