Eszter Anna Nagy Email & Phone Number

Digital Citizenship (Digitális Állampolgárság) mobile application- managed and led the work of the product discovery team which consisted of a law expert, architect, UX designer, user researcher, PO and a developer. The output of the team was validated wireframes which met user, law and technical constraints.- formulated product research questions and worked together with a researcher to discover themOrg-level duties- conducted workshops for Product Owners to help them… Show more Digital Citizenship (Digitális Állampolgárság) mobile application- managed and led the work of the product discovery team which consisted of a law expert, architect, UX designer, user researcher, PO and a developer. The output of the team was validated wireframes which met user, law and technical constraints.- formulated product research questions and worked together with a researcher to discover themOrg-level duties- conducted workshops for Product Owners to help them understand the importance of design approach- helped Product Owners to plan user interviews - how to clarify relevant interview participants, wrote together interview scripts, educated them how to lead an interviewÁrfigyelő - https://arfigyelo.gvh.hu/- worked closely with Product Owner, UI and UX designers- planned the research process- analysed secondary research materials and potential competitors- facilitated synthesis and ideation workshops- mapped out user journeys for each jobs to be done- created opportunity solution tree based on research to overview and decide on how to improve the product and how to prioritise the product backlog Show less

- Built a coherent Scrum Master Community, hired and mentored scrum masters.- Made sure scrum masters have an environment where they can countinously learn and grow their teams.- Promoted and teached service design and product discovery approach for managers and POs.- Participated in a comprehensive discovery on EU projects' procurement process.- Kicked-off book clubs and PO Community of Practice events.- Gave presentations at an Agile and at a Service Design Conference… Show more - Built a coherent Scrum Master Community, hired and mentored scrum masters.- Made sure scrum masters have an environment where they can countinously learn and grow their teams.- Promoted and teached service design and product discovery approach for managers and POs.- Participated in a comprehensive discovery on EU projects' procurement process.- Kicked-off book clubs and PO Community of Practice events.- Gave presentations at an Agile and at a Service Design Conference about product management and the broad usability opportunities of service design. (https://youtu.be/hLg02DcIia4 and https://drive.google.com/file/d/16bTFnqngv0mWiBlQ3gGUKRUpDxf4pw5z/view?usp=drivesdk) Show less

I was responsible for selecting and building a Scrum Master community, supervising their work. Worked together with department leaders, facilitated workshops and made sure continuous improvement took place on mid-level management and worked out a strategy for agile transformation for a suborganization.

Coached two teams developing wizzair.com and WizzAir mobile application. My main achievement was that my teams could reduce their average lead time from 9 months to 1 week.

pricekit.hu - B2B product, makes easier e-commerce managers' pricing decisions- Spread user-centered approach across the product's decision makers, resulted close collaboration with a service designer contractor, furthermore a UI/UX designer became our product development team's member.- Conducted 10 user interviews to understand the pricing process better.Managed the project from the project preparation to the final presentation, included goals and deadlines setting, progress… Show more pricekit.hu - B2B product, makes easier e-commerce managers' pricing decisions- Spread user-centered approach across the product's decision makers, resulted close collaboration with a service designer contractor, furthermore a UI/UX designer became our product development team's member.- Conducted 10 user interviews to understand the pricing process better.Managed the project from the project preparation to the final presentation, included goals and deadlines setting, progress monitoring, informing stakeholders, problem escalating.- Integrated UI/UX designer to the team.- Planned user flows with stakeholders and wrote user stories for the dev team.Organization-level tasks- Participated in the OKR Transition Team, which created organizational OKRs and was responsible for implementing the framework in Virgo. Show less

Worked with four teams, on five projects.- Held roundtable discussions, presentations for the team about scrum, explained whys behind the rules.- Created different measurements so that we could monitor our improvement and get inputs for retros, e.g. lead time, cumulative flow diagram, efficiency, burndown charts etc.- Strengthened team's cohesion with informative events (breakfasts, lunches, teambuildings).Scrum Master Community-level tasks- Took part in selecting SM… Show more Worked with four teams, on five projects.- Held roundtable discussions, presentations for the team about scrum, explained whys behind the rules.- Created different measurements so that we could monitor our improvement and get inputs for retros, e.g. lead time, cumulative flow diagram, efficiency, burndown charts etc.- Strengthened team's cohesion with informative events (breakfasts, lunches, teambuildings).Scrum Master Community-level tasks- Took part in selecting SM candidates from rating homeworks to interviewing - Trained three Scrum Masters, after an intensive couple of months they could have an own teamOrganization-level task- Held presentations about sprint and product development- Created guides about pair programming and LeSS (we still use them frequently). Extended our knowledge base with use cases- Actively promoted the human-centered design mindset in the organization Show less

Built software for the Reformed Church in Hungary and for a blood plasma donation center- Experienced the waterfall method's risks and consequences.- Helped the dev team coordinate their tasks.- Took part or held meetings with customers to explore business needs, then wrote tasks, finally tested them.- Planned realeses with developers and customers.- Wrote user manual, software specification, test reports.